Philips Audio Players & Recorders - Recent Questions, Troubleshooting & Support


What is the format of the drive? The Philips HTS6510 can only read USB drives that are formatted as FAT16 or FAT32. It can't read files from an NTFS drive. NTFS is the "new file system" for Windows but dates to Windows NT/Windows 2K or so. This is the default format for larger capacity USB drives since more files can be added per folder. See page 51 of the manual for the Philips HTS6510 for the file format specifications for USB drives.

If the file format is FAT16 or FAT32, try a different USB drive and check the current drive in another device. The USB drive may be damaged or may have lost the data it needs to find the files. All flash memory can fail with no warning. Replace a faulty drive. Alternatively, the USB port on the HTS6510 could be damaged. This can happen if too much current flows through the port. If the port is damaged, I don't recommend having the unit repaired unless it is under warranty (1 year). Copy your files to a CD and listen to the music or view the images from that media. The overall cost will be lower.

Philips has the manual on the product support page: https://www.philips.co.uk/c-p/HTS6510_05/-/support . The current link to the manual is https://www.download.p4c.philips.com/files/h/hts6510_05/hts6510_05_dfu_eng.pdf .

I hope this helps.

Cindy Wells

Philips Audio... | Answered on May 28, 2019


tried to hold source and stop got message firmware damaged retriving copy from backup. power turn off, hold down source only power on comes up booting up please wait but in the lite up mode, 30 seconds later everything back on

Philips WACS700... | Answered on May 27, 2019


Actually, look at the Philips SBC HB550S battery, the black label on battery isn't going to the end of the battery's "-" side, there's few millimetres of solid metal. Look at other, ordinary rechargeable battery, for ex duracell's. This other battery has label all over battery (from "+" to "-"). So only thing you have to do to make any batteries work with you have to cut and remove this label from battery you want to use from the "-" side of the battery, about 1-2 cm, like philips one has. It's because these headphones have this extra clip in battery sockets, philips wants us, customers, to buy those extra-expensive batteries. That's as simple as it is! Hope it helps you, it definitely helped me.

Philips... | Answered on May 23, 2019


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Philips Audio... | Answered on May 16, 2019


all these things are deleted through menu setting etc.

Philips Audio... | Answered on May 15, 2019


Not all rechargeable batteries will work instead of original batteries. The right battery should have metal body and not, as some batteries, isolated bottom part (-). Such batteries (which will not work) have a isolation ring around bottom connector. Philips has some kind of electronic check if bottom part is connected (integrated with) sides of the battery. So sides and the bottom of the right battery should be a sort of a can. Check the original battery to understand better what I am trying to explain.

Philips... | Answered on May 12, 2019


Hi terrifoo...
Downloading Music to MP3 Player

1...You must download and install Windows Media Player 11 on your computer.
NOTE...Some older MP3 players will not work with Windows Media Player 11 or Windows 7 with Windows Media Player 11.
If this happens to you, then you will have to uninstall Windows Media Player 11 and install Windows Media Player 10.
2...After you have downloaded and installed Media Player on your computer.
3...Open Media Player on your computer.
4...Install all your music into Media Player that you want to install on your MP3 player.
5...Plug in your MP3 player to the computer using your Data/Sync cord, be sure that Windows Media Player is on.
6...Media player should recognize the MP3 player and sync with it.
7...After it is sync'ed with the computer,you can add the music you have installed into Windows Media Player to your MP3 Player.
Free Answer...Please take time to rate me

Philips GoGear... | Answered on May 10, 2019


Hello Nicholas, it would be nice if you commented that audio signals are connected to your Soundbar, in this way I could find the possibility of failure, to find the best possible solution
I wait your answer
Greetings Franco Dosil

Hola Nicholas, seria bueno que comentes que se?ales de audio tienes conectado a tu Barra de Sonido, de esta manera podre buscar que posibilidad de falla, para buscar la mejor solucion posible
Espero tu respuesta
Saludos Franco Dosil

https://data2.manualslib.com/pdf5/110/10927/1092650-philips/hts8100.pdf?c627f1691eabddb18405d1975afcf790&take=binary

Philips Audio... | Answered on May 08, 2019


Before trying to delete the duplicate songs, first try re-synching your GoGear with Windows Media Player by connecting the GoGear to the computer and clicking on the Sync tab (if you haven't set up the GoGear for automatic sync).

You must use Windows Media Player to delete songs from the GoGear. With your GoGear connected to the PC, you want to highlight (single left click) the icon of the GoGear (or line that says Philips GoGear blah blah blah) on the left hand side of Windows Media Player 11 - this will ensure that you are deleting files from the GoGear itself, and not the computer. Once the GoGear line is highlighted, click on the "Songs" or "Album" folder underneath the GoGear line (NOT the "Songs" or "Album" folder underneath the "Library"). This will bring up a list of songs stored on the GoGear into the middle pane of Windows Media Player 11. Highlight (single left click) a song you want to delete and press the delete button on your computer's keyboard. windows USUALLY gives you a prompt asking if you really want to delete the files/they will be permanently removed from your (GoGear) device. Congratulations, you have just deleted songs from your GoGear! :-)

The HDD 1630 doesn't work particularly well with Windows Media Player 11, so you may have to follow Microsoft's instructions for rolling back to Windows Media Player 10.

-ThaMp3Doctor

Philips HDD1630... | Answered on Apr 24, 2019


It's not a hard work that you can have a try powerful program Leawo Tunes Cleaner. Leawo Tunes Cleaner is the Windows based professional iPhone cleanup software that could act as iPhone duplicate remover, iPad duplicate remover, iPod duplicate remover and iTunes duplicate remover to help you easily find and remove duplicate songs from iPhone, iPad, iPod and iTunes in clicks. And it help you fix your iTunes music library and other music folders by adding song tags and removing duplicate songs.If you're interested in it, please free download it and have a try
1. Download, install and open Leawo Tunes Cleaner. Choose the "Clean-up Duplicates" option on the main interface.

2. Select a duplicate scanning mode to detect duplicate songs in your iTunes from Quick Scan and Deep Scan. Quick Scan mode is based on song tags including name, artist, album, file size and time, while the Deep Scan mode adopts Accoustic Fingerprint tech for deeper scanning. Choose desired one.

3. Click "Scan iTunes" button to start scaning duplicate copies in your iTunes music library.

4. Via scanning, all duplicate songs would be displayed. You could play back all reference duplicates and determine which file to keep and which file(s) to delete. After selecting which files to remove, click "Remove" button. Tunes Cleaner would immediately delete all duplicate songs.
After you have removed all duplicate songs from your iTunes, sync your iTunes library to iPhone via USB.

tunes-cleaner-scan-result-gwujvob1wsqcwi5j4bnkubbk-3-0.jpg For more details, check: Three Helpful Ways to Delete Duplicate Songs on iPhone

Philips GOGEAR... | Answered on Apr 24, 2019


You can have a try Leawo Tunes Cleaner. Just follow below steps. If you still have issues or have a massive music library in iTunes or other music folders that requires a more powerful and less time-consuming option, the third-party software like Leawo Tunes Cleaner can help you. It can not only automatically clean up duplicate songs in iTunes, but also automatically delete duplicate songs in other music folders. If you want to automatically remove duplicates in iTunes, the automatic duplicate remover might have the answer for you.
1. After kicking off Leawo Tunes Cleaner, click the "Clean-up Duplicate" entry. The program provides 2 duplicate scanning modes: Quick Scan mode and Deep Scan mode. Select one of them to scan duplicate songs.
2. You could delete duplicates in iTunes music library by directly clicking "Scan iTunes" button or click "Add" button to load music files for duplicates removing.
3. After loading source music files, click the "Scan" button on the upper-right corner to start scanning duplicates. The program would display all duplicates clearly and suggest what to remove. You could decide which duplicates to delete by checking them and then click the "Remove" button to remove duplicate songs.

For more details, check: How to Delete Duplicate Songs
view-the-downloading-videos-by-sorting-16-1srvjsc4otpwize3cqbthuvm-1-0_7.jpg

Philips GOGEAR... | Answered on Apr 22, 2019


Hi, there are two types of reset mode:

The soft rest,
And the hard reset.

soft reset by pressing the power button and volume up (+) button together. if It didn't work. you can do the hard reset.

hard reset by pressing the reset button (its a small hole next to usb connection socket) with a safety pin. It worked. Thankfully it does not delete any of the content on the device .

Have a nice day...

Philips GOGEAR... | Answered on Apr 14, 2019


Philips might be a source.

Philips Audio... | Answered on Mar 29, 2019


It is glued together, you can pry it, which will break it, attempt to heat up the glue with a heat gun is your best option

Philips Audio... | Answered on Mar 20, 2019

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