I have Eureka model 2961. The bearings on the end of the roller have seized and melted the plastic end. I was wondering if you know where I can find replacement bearings and a new plastic end cap.

I Have the same problem. It is the end of the brush roller opposite the belt end. It binds up and gets hot, then melts the plastic piece on the end of the brush roller. Have to order a new brush roll which is about $20-$25+shipping

Yes belt probably broken. Also the brush roller heats up on the ends, causing the plastic end cap nearest the belt to melt/weld to the end. It's supposed to spin freely. Also 2 bearings inside tend to become sticky, probably from heat. Next thing you know, the brush roller is seized and will not turn. Probably the whole reason the belt breaks. New belt & new brush roller, 30-35 bucks. It will happen again. Now you've spent almost half what it costs new. Lose the junk. 2 years for a cheap vacuum is the normal life span anyhow.

It depends on the parts you are looking for. If you go to your local vacuum repair shop they might have parts for your model. If not then there are parts available on Eureka's website. If you need replacement belts for your model you can get them here:

Eureka 2961 Replacement belts

The burning may be coming from the roller drive belt if the roller is jammed due to debris build up or has seized roller end bearings. Remove the roller and belt and examine both for damage. The roller, without the belt, should spin freely by hand. Replace the belt if it has a burned spot as it will fail shortly. Hope this helps.

Keep the brush free of hair and thread, check your housing for excess wear and only use a genuine belt. As these uprights have gotten cheaper the reliability and durability has gone out the window. If within warranty consult a warranty center.
Sorry to say most bagless uprights are becoming disposable ,not highly serviceable....Retailers make huge money on expensive filters and in 3-5 years the vacs are in the landfill with unused filters still in your closet

Had exactly the same problem with my upright Eureka Model 5893 bagless. Eventually, the handle would get hot, and finally it just quit. When handle was disassembled, the wires were melted and it was toast. Ordered a switch after talking to several repair men. Talked to Eureka, too, and they were absolutely no help. Cheap wiring and switch made in China. Good luck trying to find a switch. vacuum-depot.com has switches, so you might try there, but make sure you get the 3-prong switch (same switch used on Eureka's Genesis). It is Part #27871.

Bearings in the end of the beater bar have gotten dry/ dirty and created enough heat to melt the ends.
I'm afraid you need a new beater bar.

I had the same problem. Broke 2 belts before I got online and noticed this site! What I found was, the roller ends were not turning freely. I had cleaned the hair (nasty) off the roller, but the ends were still not able to spin around without some force.

What I did was, removed the roller and on the 2 ends there are 2 black plastic caps which fit over the bearing, I removed the plastic caps and put a little WD-40 on the bearing, or any industrial lubricant, even new motor oil will work. After putting on the WD-40, I spun the roller end around a few times and the WD-40 lubricated the bearings and Voila! The roller end spun freely!! I put the black caps back onto the bearings on both sides, reinstalled a new belt, it's been working great since.

It saves the cost of a new roller.
Todd M, Fremont CA

My daughters is doing the same thing and the plastic at the ends of the brush bar melted just enough for it not to turn properly. You might want to chech that.