Planar PD42ED Plasma TV - Problems with Picture

To Benimur
http://www.fixya.com/postBuddyProblem.as...

I sent the following message to [email protected]:

"Please let me know if you still have parts for the Planar PD42ED Plasma TV. By the way, when I clicked on the following link that's supposed to show pictures of the TV, of the 2 pictures displayed, the first image with the screen turned on is incomplete and the second picture has the TV powered off. Therefore, I can't really see the problem described for the screen."

As soon as I receive a reply, I'll post the answer I receive.

Thank you. To Benimur (http://www.fixya.com/postBuddyProblem.aspx?ctgid=0&prdid=152088&budid=37176) I sent the following message to [email protected]: "Please let me know if you still have parts for the Planar PD42ED Plasma TV. By the way, when I clicked on the following link that's supposed to show pictures of the TV, of the 2 pictures displayed, the first image with the screen turned on is incomplete and the second picture has the TV powered off. Therefore, I can't really see the problem described for the screen." As soon as I receive a reply, I'll post the answer I receive. Thank you.

In response to your suggestion, I have already contacted Planar and they told me that they don't have parts because the manufacturer/supplier is no longer in business. In response to your suggestion, I have already contacted Planar and they told me that they don't have parts because the manufacturer/supplier is no longer in business.

Instead of buying another TV set, I would rather try to find a less expensive solution. That's why I am hoping one of the experts can help me. Besides, selling the TV set I own introduces me to another problem which requires more time and effort on my part, more specifically, trying to find a buyer for a defective TV. Instead of buying another TV set, I would rather try to find a less expensive solution. That's why I am hoping one of the experts can help me. Besides, selling the TV set I own introduces me to another problem which requires more time and effort on my part, more specifically, trying to find a buyer for a defective TV.

In response to your suggestion:

"Try checking this link I think they can repair your Planar tv. http://www.fixmymonitor.com/company.htm "

I contacted them using a link on their site and asked them to let me know if they can get me the part I need. As soon as I get a response back from them, I'll post it to this site. In response to your suggestion: "Try checking this link I think they can repair your Planar tv. http://www.fixmymonitor.com/company.htm " I contacted them using a link on their site and asked them to let me know if they can get me the part I need. As soon as I get a response back from them, I'll post it to this site.

In response to your suggestion:

"Try checking this link I think they can repair your Planar tv. http://www.fixmymonitor.com/company.htm "

I contacted them using a link on their site and asked them to let me know if they can get me the part I need. As soon as I get a response back from them, I'll post it to this site. In response to your suggestion: "Try checking this link I think they can repair your Planar tv. http://www.fixmymonitor.com/company.htm " I contacted them using a link on their site and asked them to let me know if they can get me the part I need. As soon as I get a response back from them, I'll post it to this site.

In response to the suggestion:
"Try this plasma service manual go to page 40 for service menu settings."
Planar has already provided me with the actual Shop Manual for the PD42ED unit. When I looked at the contents of the PDF file you provided me with, I don't know if this manual applies to my plasma TV. There's nothing saying it's for the Planar PD42ED plasma TV. The information contained on the page you recommended reading may or may not apply. The TV is currently sitting in the repair shop. The technician there did diagnostic tests and told me what the problem was, more specifically, the X-Main board has to be changed. Please get back to me and tell me if following the reset protocol described starting on page 40 of the manual you asked me to read will fix my problem.

Thank you. In response to the suggestion: "Try this plasma service manual go to page 40 for service menu settings." Planar has already provided me with the actual Shop Manual for the PD42ED unit. When I looked at the contents of the PDF file you provided me with, I don't know if this manual applies to my plasma TV. There's nothing saying it's for the Planar PD42ED plasma TV. The information contained on the page you recommended reading may or may not apply. The TV is currently sitting in the repair shop. The technician there did diagnostic tests and told me what the problem was, more specifically, the X-Main board has to be changed. Please get back to me and tell me if following the reset protocol described starting on page 40 of the manual you asked me to read will fix my problem. Thank you.

I tried changing the menu setting multiple times and even set it to default settings. Performing that action didn't solve my problem. I tried changing the menu setting multiple times and even set it to default settings. Performing that action didn't solve my problem.

I'll be going to the shop on Monday and I'll have a look at the unit. I already asked the technician and he told me he didn't see anything obvious but I'll have a look for myself. I'll be going to the shop on Monday and I'll have a look at the unit. I already asked the technician and he told me he didn't see anything obvious but I'll have a look for myself.

In response to the suggestion from Darklord1 to:
"Contact these people http://www.servicetoday.net/parts.html
they might have the part from old stock or they can deffinately get you a substitute"
I have sent them an e-mail message. I haven't yet received a reply. When I hear from them, I'll post their reply. In response to the suggestion from Darklord1 to: "Contact these people http://www.servicetoday.net/parts.html they might have the part from old stock or they can deffinately get you a substitute" I have sent them an e-mail message. I haven't yet received a reply. When I hear from them, I'll post their reply.

In response to Chris07551's suggestion of
"try ebay for parts there really goo ",
I've been checking eBay.com quite a bit and still no luck.
Thank you. In response to Chris07551's suggestion of "try ebay for parts there really goo ", I've been checking eBay.com quite a bit and still no luck. Thank you.

In response to VOTIT's suggestion:
"Comment by VOTIT, posted on Jul 20, 2008
Click this site for replacement;www.MONISERV.com"
I accessed this site and sent them an e-mail to find out if they have the part I need. When I receive their reply, I'll post it to this site.
Thank you. In response to VOTIT's suggestion: "Comment by VOTIT, posted on Jul 20, 2008 Click this site for replacement;www.MONISERV.com" I accessed this site and sent them an e-mail to find out if they have the part I need. When I receive their reply, I'll post it to this site. Thank you.

In response to S4U311's suggestion:
"see the user guide for more infomatin"
I have copies of both the User Manual and the Service Manual. Before having my TV checked out by a qualified technician, I read both of these manuals and followed instructions given to make the adjustments to the screen image. The problem continued. After the technician ran his diagnostics tests, he told me the problem was with the X-Main board. This part needs to be replaced. He doesn't repair boards. I need to find a place that can either fix the board or replace it at a reasonable cost. There are two part numbers for this board: LJ92-00748A and 5053911006.
Thank you. In response to S4U311's suggestion: "see the user guide for more infomatin" I have copies of both the User Manual and the Service Manual. Before having my TV checked out by a qualified technician, I read both of these manuals and followed instructions given to make the adjustments to the screen image. The problem continued. After the technician ran his diagnostics tests, he told me the problem was with the X-Main board. This part needs to be replaced. He doesn't repair boards. I need to find a place that can either fix the board or replace it at a reasonable cost. There are two part numbers for this board: LJ92-00748A and 5053911006. Thank you.

In response to JITHINANTONY's suggestion:
"Comment by jithinantony, posted on Jul 20, 2008
try to check the circuit board "
please be more specific as to what should be checked on the board.
Thank you. In response to JITHINANTONY's suggestion: "Comment by jithinantony, posted on Jul 20, 2008 try to check the circuit board " please be more specific as to what should be checked on the board. Thank you.

In response to Junoon007's suggestion:

"Dear Sir/madam,

Our support technicians are available 24/7, at 866-PLANAR1 (866-752-6271) or 1-503-748-5799. When you contact support please have the following information ready so we'll be able to assist you more effectively:

* Your name
* Your company?s name
* The product model number
* The product serial number
* A detailed description of the problem"

I've already gone this route a couple of times. It always ends the same way; we cannot help you because this model is no longer supported and parts are NOT available. But Planar was kind enough to send me a PDF version of the Service Manual for this TV. I provided it to the technician when he ran his diagnostic tests. He told me the problem is caused by the X-Main board. I need to either replace this board or have it repaired at a reasonable cost.

Thank you. In response to Junoon007's suggestion: "Dear Sir/madam, Our support technicians are available 24/7, at 866-PLANAR1 (866-752-6271) or 1-503-748-5799. When you contact support please have the following information ready so we'll be able to assist you more effectively: * Your name * Your company?s name * The product model number * The product serial number * A detailed description of the problem" I've already gone this route a couple of times. It always ends the same way; we cannot help you because this model is no longer supported and parts are NOT available. But Planar was kind enough to send me a PDF version of the Service Manual for this TV. I provided it to the technician when he ran his diagnostic tests. He told me the problem is caused by the X-Main board. I need to either replace this board or have it repaired at a reasonable cost. Thank you.

In response to IrishDruid's suggestion:

"Well, the solution is to replace the optical block on your TV. You can try the "Repair Service" link on the right..just put your zip and you'll get a whole host of service centers in ur area. Mention u were referred by Fixya and you just might get a discount :)

Im afraid there is no other option other than getting a repair job done.."

I don't see the link you refer to in your message. Please re-post your suggestion and include the link in the message.

Thank you. In response to IrishDruid's suggestion: "Well, the solution is to replace the optical block on your TV. You can try the "Repair Service" link on the right..just put your zip and you'll get a whole host of service centers in ur area. Mention u were referred by Fixya and you just might get a discount :) Im afraid there is no other option other than getting a repair job done.." I don't see the link you refer to in your message. Please re-post your suggestion and include the link in the message. Thank you.