Sunbeam 2346 Heritage MixMaster Series Stand Mixer Logo
Posted on Dec 28, 2010
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Beaters won't turn bowl still does turn - Sunbeam 2346 Heritage MixMaster Series Stand Mixer

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  • Anonymous Dec 18, 2012

    I have been a loyal Sunbeam mixmaster user for over 30 years, it has all the features I need and I prefer it over other makes I have seen.However the beaters stopped moving [the bowl still moves ] and since we have no service depot in our area and the cost of shipping is so high I decided to look for another to purchase because I needed it right away. I could not find a 450 watt Heritage mixer anywhere [ even had my daughter in Edmonton looking ] they seem to have become extinct !! So I bought another.. a 350 watt.. thinking it would do the job. However from the very first time I used it I was extremely disappointed in its preformance AND I burned my hand while removing the beaters ! The stems of the beaters are literally hot enough to cause an immediate burn trying to remove them. Now I'm stuck with a machine I'm afraid of and there's no replacement in the area and I paid a lot of money for something I can't use. The store I deal with will not return your purchase price but instead give a credit. I did not want a Kitchen Aid ! What do you suggest I do ? I need this for my Christmas baking which is quite extensive.

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  • Posted on Jan 01, 2011
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I just took mine apart for this same issue. What i found was the plastic beater drive gears have been stripped by the motor worm gear. I am currently looking for these parts to replace them.

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0helpful
1answer

The mixing section has a gap in between
Do you mean the beater is not touching the bottom of the bowl? AS in there is a gap between the beater and the bottom of the bowl so it is not mixing all the ingriedients?
If you have a Tilt-head style mixer, you can adjust the beater/bowl clearance by turning out the adjusting screw. Place your bowl on the bowl screw cap, Place the flat beater on the agitator shaft and lower the head of the mixer so the beater is at the bottom of the bowl. There should be a 1/16" clearance between the bowl and the beater, if the beater is too close to the bowl turn in the adjusting screw, and if the beater is too far away turn out the adjusting screw. The adjusting screw can be located by tilting the head of the mixer back, and in the neck of the mixer you will see a flat head adjusting screw.
However if you have a bowl lift mixer and the bowl is too far from the mixer there are a few different way to fix that problem. If the bowl and beater are too far apart start by adjusting the adjustment screw. On this mixer the adjustment screw is under the head. Remove the bowl, and beater and lay the mixer on its back. You should be able to see under the head a screw sticking out, it does not have a head, but a little slot in the screw, use a flat head screw and adjust the beat 1/4 turn. Put the beater and bowl back on and test mixer to see if it the beater has a 1/16" clearance. If it doesn't adjust the screw and 1/4 turn. If after adjusting the screw the beater and bowl still have too much clearance use a mallet and tap both sides of the yoke arm up evenly until 1/16" beater to bowl clearance is met.
You can use the same dime test in the bowl to make sure you have the correct 1/16" measurement for the beater/bowl distance.
Thank you,
Colleen
MendingShed.com
800-339-9297
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Apr 30, 2013 • KitchenAid Food Mixers
0helpful
2answers

The top part of my mixer is sitting about 1/4 inch lower than it should. It's placing the beater too low in the bowl and therefore won't mix. (I tried to whip up some whipping cream but it pushes...
Get a copy of the Repair Part List for your model at Kitchenaid.com
Download the following Kitchenaid Service Manual:
http://www.kitchenaidparts.be/centers/servicemanual/mixer.pdf

It covers several models including yours.
1. Check/Adjust the Flat Beater to Bowl Clearance:

Turn screw (A) SLIGHTLY counter clockwise (left) to raise the flat

beater or clockwise (right) to lower the flat beater
2. Check the Beater Shaft (Agitator Shaft) making sure the Retaining ring
is flushed with the surface of the Planetary Assembly
Constant Pulling and Removal of the beaters can cause the Agitator shaft to move
3. If the above two still don't solve your problem, follow the service manual
directions to disassemble the Planetary Assembly and check for loose screws

Read full answer
Jul 04, 2011 • KitchenAid KSM150PS Artisan Series Stand...
0helpful
2answers

The mixer turn table won't turn? Its only a year old?
Don't know a solution, because I am having the same damn problem.
I am very discouraged with this product.
It is a piece of ****.
I am thinking about taking it out back and shooting it with my 270 I bought.
That is the only solution I know.
Read full answer
Dec 03, 2010 • Sunbeam Heritage 2346 Stand Mixer
2helpful
1answer

The flat coated beater has worn off the coating why and how to fix it
Hi ARADAM, you don’t provide the model number or say if you have a ‘tilt-head’ or a ‘bowl-lift' mixer, which would helpful, but you can easily download a PDF version of your Owners Manual from the KA website at: (http://www.kitchenaid.com/flash.cmd?/#/page/home).
Click on Customer Care>Locate Manuals& Guides> and enter the 6 character model number and select a file listed under Owners Manuals and save that file to your PC. You’ll need to have Adobe Reader to be able to open it. Turn to Page 11 and you will find the instructions for adjusting the mixer head height. I have extracted the instructions below:
Beater to Bowl Clearance
Your mixer is adjusted at the factory so that the flat beater just clears the bottom of the bowl. If for any reason, the flat beater hits the bottom of the bowl or is too far away from the bowl, clearance.
Tilt-Head models
• Unplug mixer.
• Lift motor head.
8cf1eae.jpg
• Turn screw (A) SLIGHTLY counter clockwise (left) to raise flat beater or clockwise (right) to lower flat beater.
• Make adjustment with flat beater, so it just clears surface of bowl.
If you over adjust the screw, the bowl lock lever may not lock into place.

Bowl-Lift models
• Unplug mixer.
• Place bowl lift handle in down position.
eda6563.jpg

• Turn screw (B) SLIGHTLY counter clockwise (left) to raise flat beater and clockwise (right) to lower flat beater.
•Make adjustments with flat beater, so it just clears surface of bowl.
If you find the adjustment screw missing, you’ll need to replace it. But now you’ll need
I hope this helps! –Howard, Burke, VA
If this solution has helped you, please rate it, thanks! - hslincoln
Read full answer
Dec 22, 2009 • Food Mixers
0helpful
1answer

Mixing blade gets hung up at same spot on each turn
Hi SUSAN. From the symptoms you describe, it sounds like your mixer has a ‘Bowl to Beater Clearance’ issue. That should be pretty simple to fix. But even before we go there, check to make sure your mixing bowl is seating properly in the Bowl Support yolk and ‘snaps’ into place against the Bowl Spring Latch. My wife’s had that happen to her a few times. She thought the bowl was seated tightly, but it wasn’t and she experienced the same problem as you.
If your bowl is seating properly, the next thing to look at is your Beater to Bowl Clearance. The instructions are located in your Owners Instructions manual that came with your mixer. If your lacking one, you can easily download a PDF version of your Owners Manual from the KA website at: (http://www.kitchenaid.com/flash.cmd?/#/page/home).
Click on Customer Care>Locate Manuals& Guides> and enter the 6 character model number (in your case, use KT2651 )and select the last file listed that appear under Owners Manuals (44): KT2651XWW3.pdf (2974.69 KB) and save that file to your PC. You’ll need to have Adobe Reader to be able to open it. Turn to Page 10 and you will find the instructions for adjusting the mixer head height.
Beater to Bowl Clearance
Your mixer is adjusted at the factory so that the flat beater just clears the bottom of the bowl. If for any reason, the flat beater hits the bottom of the bowl or is too far away from the bowl, clearance.
Beater to Bowl Clearance:
Your Stand Mixer is adjusted at the factory so the flat beater just clears the bottom of the bowl. If, for any reason, the flat beater hits the bottom of the bowl or is too far away from the bowl, you can correct the clearance easily.
1. Unplug Stand Mixer.
2. Place bowl lift handle in down position.
3. Attach flat beater.
1e54f21.jpg

4. Adjust so flat beater just clears bottom surface of bowl when in lifted position by turning screw (A) clockwise to raise the bowl and counterclockwise to lower the bowl. Just a slight turn is all that is required: the screw will not rotate more than 1⁄4 turn (90 degrees) in either direction. (The full range of adjustment is 1⁄2 turn, or 180 degrees.)
5. Place bowl lift handle in up position to check clearance.
6. Repeat steps 4 and 5 if necessary.

NOTE: When properly adjusted, the flat beater will not strike on the bottom or side of the bowl. If the flat beater or the wire whip is so close that it strikes the bottom of the bowl, coating may wear off the beater or wires on whip may wear.
Good luck and have fun. I hope this helps. Howard, Burke, VA
If this solution was helpful, please rate it, thanks! – hslincoln
Read full answer
Dec 19, 2009 • KitchenAid KT2651X Epicurean Stand Mixer
2helpful
2answers

I need to raise the head of the mixer. The wire whip is hitting hard the button
Hi LEDAVETTORI, you don’t provide the model number or say if you have a ‘tilt-head’ or a ‘bowl-lift' mixer, which would helpful, but you can easily download a PDF version of your Owners Manual from the KA website at: (http://www.kitchenaid.com/flash.cmd?/#/page/home).
Click on Customer Care>Locate Manuals& Guides> and enter the 6 character model number and select a file listed under Owners Manuals and save that file to your PC. You’ll need to have Adobe Reader to be able to open it. Turn to Page 11 and you will find the instructions for adjusting the mixer head height. I have extracted the instructions below:
Beater to Bowl Clearance
Your mixer is adjusted at the factory so that the flat beater just clears the bottom of the bowl. If for any reason, the flat beater hits the bottom of the bowl or is too far away from the bowl, clearance.
Tilt-Head models
• Unplug mixer.
• Lift motor head. 08bb991.jpg
• Turn screw (A) SLIGHTLY counter clockwise (left) to raise flat beater or clockwise (right) to lower flat beater.
• Make adjustment with flat beater, so it just clears surface of bowl.
If you over adjust the screw, the bowl lock lever may not lock into place.

Bowl-Lift models
• Unplug mixer.
• Place bowl lift handle in down position.
d18b37a.jpg
 • Turn screw (B) SLIGHTLY counter clockwise (left) to raise flat beater and clockwise (right) to lower flat beater. •Make adjustments with flat beater, so it just clears surface of bowl.
If you find the adjustment screw missing, you’ll need to replace it. But now you’ll need
I hope this helps! –Howard, Burke, VA
If this solution has helped you, please rate it, thanks! - hslincoln
Read full answer
Dec 18, 2009 • Food Mixers
2helpful
1answer

Bowl too low
Hi, JAKELEGJEETE, You don’t say if you have a ‘tilt-head’ or a ‘bowl-lift' mixer, but you can easily download a PDF version of your Owners Manual from the KA website at: (http://www.kitchenaid.com/flash.cmd?/#/page/home).
Click on Customer Care>Locate Manuals& Guides> and enter the 6 character model number (in your case, use KSM5PS)and select the last file listed that appear under Owners Manuals: and save that file to your PC. You’ll need to have Adobe Reader to be able to open it. Turn to Page 11 and you will find the instructions for adjusting the Beater to Bowl Clearance. I have extracted the instructions below:
Beater to Bowl Clearance
Your mixer is adjusted at the factory so that the flat beater just clears the bottom of the bowl. If for any reason, the flat beater hits the bottom of the bowl or is too far away from the bowl, clearance.
Tilt-Head models
• Unplug mixer.
• Lift motor head.
8fe42dc.jpg
• Turn screw (A) SLIGHTLY counter clockwise (left) to raise flat beater or clockwise (right) to lower flat beater.
• Make adjustment with flat beater, so it just clears surface of bowl.
If you over adjust the screw, the bowl lock lever may not lock into place.

Bowl-Lift models
• Unplug mixer.
• Place bowl lift handle in down position.
97480fe.jpg
• Turn screw (B) SLIGHTLY counter clockwise (left) to raise flat beater and clockwise (right) to lower flat beater.
•Make adjustments with flat beater, so it just clears surface of bowl.
If you find the adjustment screw missing, you’ll need to replace it. But now you’ll need
I hope this helps! –Howard, Burke, VA
If this solution has helped you, please rate it, thanks! - hslincoln
Read full answer
Dec 11, 2009 • Food Mixers
2helpful
1answer

Can you lengthen the beater by loosing a screw?
Hi, KLOEHR, your beater will not lengthen by losing a screw. However, if you lost your Beater to Bowl Clearance adjustment screw, then it might appear that your beater had ‘grown’ because now the beater may be touching the bottom of your mixing bowl, where previously it had not. Simply said, the beater didn’t grow the mixer head drooped.
You don’t say if you have a ‘tilt-head’ or a ‘bowl-lift' mixer, but you can easily download a PDF version of your Owners Manual from the KA website at: (http://www.kitchenaid.com/flash.cmd?/#/page/home).
Click on Customer Care>Locate Manuals& Guides> and enter the 6 character model number (in your case, use KSM5PS)and select the last file listed that appear under Owners Manuals: KSM5PSWW0.pdf (2930.74 KB) and save that file to your PC. You’ll need to have Adobe Reader to be able to open it. Turn to Page 11 and you will find the instructions for adjusting the mixer head height. I have extracted the instructions below:
Beater to Bowl Clearance
Your mixer is adjusted at the factory so that the flat beater just clears the bottom of the bowl. If for any reason, the flat beater hits the bottom of the bowl or is too far away from the bowl, clearance.
Tilt-Head models
• Unplug mixer.
• Lift motor head.
0815c25.jpg
• Turn screw (A) SLIGHTLY counter clockwise (left) to raise flat beater or clockwise (right) to lower flat beater.
• Make adjustment with flat beater, so it just clears surface of bowl.
If you over adjust the screw, the bowl lock lever may not lock into place.

Bowl-Lift models
• Unplug mixer.
• Place bowl lift handle in down position.
24b5d86.jpg
• Turn screw (B) SLIGHTLY counter clockwise (left) to raise flat beater and clockwise (right) to lower flat beater.
•Make adjustments with flat beater, so it just clears surface of bowl.
If you find the adjustment screw missing, you’ll need to replace it. But now you’ll need
I hope this helps! –Howard, Burke, VA
If this solution has helped you, please rate it, thanks! - hslincoln
Read full answer
Dec 10, 2009 • KitchenAid KSM5PS Heavy Duty Stand Mixer
5helpful
1answer

Beater rubs bottom of mixing bowl.
JOE:You don’t say if you have a ‘tilt-head’or a ‘bowl-lift' mixer, but you can easily download a PDF version of your Owners Manual from the KA website (http://www.kitchenaid.com/flash.cmd?/#/page/home).Click on Customer Care>Locate Manuals& Guides> and enter the 6 character model number (in your case, use KSM90P)and select the last file listed that appear under Owners Manuals:KSM90PSWW0.pdf (2930.74 KB)and save that file to your PC.You’ll need to have Adobe Reader to be able to open it. Turn to Page 11 and you will find the instructions for adjusting the mixer head height.I have extracted the instructions below:
Beater to Bowl Clearance
Your mixer is adjusted at the factory so that the flat beaterjust clears the bottom of the bowl. If for any reason, the flat beater hits thebottom of the bowl or is too far away from the bowl, clearance

Tilt-Head models
• Unplug mixer.
• Lift motor head.
1aa320c.jpg
• Turn screw (A) SLIGHTLY counter clockwise (left) to raise flat beater or clockwise (right) to lower flat beater.
• Make adjustment with flat beater, so it just clears surface of bowl.
If you over adjust the screw, the bowl lock lever may not lock into place.


Bowl-Lift models
• Unplug mixer.
• Place bowl lift handle in down position.
9d33ad0.jpg
• Turn screw (B) SLIGHTLY counter clockwise (left) to raise flat beater and clockwise (right) to lower flat beater.
•Make adjustments with flat beater, so it just clears surface of bowl.

I hope this helps! –Howard, Burke, VA
If this solution has helped you, please rate it, thanks!.hslincoln
Read full answer
Nov 21, 2009 • KitchenAid Food Mixers
7helpful
1answer

Kitchenaid beater rubs bottom of the bowl
Your beater to bowl clearance has come out of alignment. This can happen naturally over time and with normal use of the appliance. This is something you may correct from home using a flathead screwdriver.

Unplug the mixer, with the bowl and flat beater removed. Tilt the mixing head back as far as the machine will allow. In the exposed hinge, behind where the bowl would normally sit, you will see a 3/8 screw exposed. Turn this screw half a turn counterclockwise (to your left) in order to raise the flat beater from the bottom of the bowl.

This may take a few attempts until the beater is clearing the bottom of the bowl again. If the adjustment screw will no longer turn, do not force it. It is only designed to move so far to make the appropriate adjustment.

Be cautious. Raising the flat beater too high may leave dry ingredients at the bottom of the bowl.

If further information is needed, I would advise you to contact Kitchenaid Customer Service. They may walk through this adjustment through you over the phone and can look into ordering replacement beaters for you also.

Their toll-free telephone number is 1-800-541-6390.
Read full answer
Mar 20, 2009 • KitchenAid Artisan Series Tilt-Head Stand...
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