I have an Dell 1720DN, I keep getting "paper jam" error, but there is know jam. Is there someway that I can clear this error???
Thank you
Paul
If it works like the 1700n (I think it does), if you press Continue twice it should light up different lights as a secondary error code. It should tell you close to where it thinks the paper jam is. Check the sensors there, clean them, whatever. If you have a spare printer, or another one, you may try switching out the sensor (takes some tearing apart of the printer) and see if that fixes it.
Update the firmware on the printer to version A02 and that will fix it.
Try feeding paper from the front, if it works, your paper pickup rollers maybe having problems (dusty/worn-out).
- Bianca
I was having a problem with the LOAD PAPER light. Unfortunately I spent well over an hour trying to diagnose the REMOVE OUTPUT light. Somehow my mind thought FLASHING: was part of the problem not the light will FLASH! To fix my load paper issue as I had the printer in storage for almost a year while trying to find a new home was to print something and feed the 8.5x11 manually. This must have clean the rollers as the next print job I ran didn't bring up the light and it printed from the tray. Hope this helps!!
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