The N/D on the back is for the toe touch lever there and it stands for Neutral / Drive. When unit is on place the lever (push down) in the D position and it is a clutch assist to make it push easier. When unit is off, place in the N position to release the clutch and roll it around. Usually the plugs occur where the bag attaches the unit, disconnect bag and check there. Also insure the roller brush is working.
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