Should be instruction in your manual on how to take it out of demo mode. I believe it is press the stop button and insert the key. Then press the arrow down speed button once and the letter D that was on the display will disappear. You may have other problem like a damaged upright cable.Call the number in your manual for service as you should have a free 1 year warranty.
When in Demo Mode, the console will go through a repeating lighting pattern. This
mode will only become active when the treadmill is plugged in, the main on/off switch
is turned on, and the safety key is not inserted into the console.
The Demo Mode was added to attract attention to the treadmill while it is on display. By
default, all treadmills with Demo Mode will come with it turned on. Demo Mode can be
turned off at any time.
Method #1 to switch from the Demo Mode:Press and hold the STOP button while inserting the safety key to enter the user
information mode.
Look in the Calories window. When Demo Mode is active, the letter 'd' will
appear.
Press the SPEED DOWN button to toggle the mode on and off.
Once the mode is set as desired, remove the safety key.
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Initial console would not go out of demo mode. Pro form sent replacement console, with no instuctions as to how to install new console.
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