Hello Hawkmistress
I just saw your request. I didn't get an email notification of it so my apologies for any delay.
Deselecting HPTLBFX.exe in MSCONFIG (or anything else for that matter in MSCONFIG) is only a temporary solution. Disabling items in MSCONFIG is a trouble-shooting tool. Once you've determined that a particular item in MSCONFIG is causing issues, then the next step is to address that particular item and, eventually, get MSCONFIG back to Normal Boot configuration.
I've resonded to more than 200 questions in the short time I've been here on Fixya. Unfortunately, I don't know which problem you're referring to. If you'd like to give me a link to that problem or, better yet, explain to me in detail the equipment involved and the problem you're experiencing, I'd be more than happy to work w/ you on it.
It sounds as though there is a possibility HP Toolbox is conflicting or being conflicted w/ or by another program or it is, in itself, corrupted, etc.
(01) My recommendation would be to disconnect from your computer the HP Printer that this particular HP Toolbox is associated with.
(02) Uninstall the HP Software that includes that HP Toolbox.
(03) Reboot your computer.
(04) Restore MSCONFIG to Normal Boot.
(05) Reboot your computer.
(06) Clean up w/ THIS utility.
(07) Reboot your computer.
(08) Clean up w/ CCleaner again.
(09) Then re-install your printer software.
** Be sure to create System Restore points all along the way.
** If you have other HP Software installed that also includes a monitoring program and/or toolbox, please, let me know BEFORE you take the steps I've outlined here.
If you'd like me to pursue this with you, please, post back here w/ the results and your observations. Hold off, please, on assigning a "best solution rating" until the issue has been resolved or diagnosed. I'll continue to work w/ you as long as the problem remains open.
Thank you,
BJ @:)
Sure, Hawkmistress. That'll be fine.
99% of the time, the monitors that install w/ so many hardware devices (printers, cameras) are unnecessary. They take up system resources when they aren't necessary or in use.
It's best to remove them from the Startup folder or the the registry "run entry" they appear in and run them manually on an as needed basis.
Otherwise, we run into problems like the one you're experiencing where two or more device monitors are bumping heads and using up resources unnecessarily.
To clarify, you don't have to throw the baby out w/ the bath water. When you want to use functions availble via the HP Toolbox for instance, double-click its shortcut in your Start Menu or on your Desktop to turn it on. When you're done w/ it, right click it's icon (now in the System Tray in the lower right hand corner of your screen) and turn it off or "exit" the monitor. You can do this w/ most any software device monitor (cameras, printers, etc)
×
It seems to be a conflict with the picture viewer for our digital camera and the HPtoolbox application. I will post more details after trying your suggestion
1. Right-click the Windows Sidebar icon on the taskbar (it looks like
the image to the left). If you do not see this icon, click the "Show
Hidden Icons" arrow (it looks like the image to the right), then
right-click the Windows Sidebar icon.5,577 views
Usually answered in minutes!
REMOVING HPTLBXFX.exe from startup with MSCONFIG fixed this problem but thanks anyhow.
win32nt-5.1.2600.0
×