Hi
Thanks for using
FixYa. Please check that the DVDs are
not scratched. Now run a lens cleaning DVD.
If that does not work then you have to open the unit and clean the lens with a
Q-tip dipped in alcohol. This is only recommended when the unit is not under
warranty and you have some expertise in the field. If still
the issue is not resolved then the lens is required to be replaced. Please do accept the solution if the
issue is resolved or post a comment for further assistance.
Thanks
Rylee
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