Go to the help menu of Canofile and check to see if there are updates available for your program at the manufacturer's web site. If you are using a newer version of a microsoft operating system than the software was made for, you can also try to set the program to work with an earlier version of Windows. Right click on the program icon, then go to properties and click the compatibility tab. Or, go to accessories, tools, program compatibility wizard.
Finally, you might want to check with canon to see if there are plug ins or updates for both your scanner and program. Thanks, I hope this helps.
Please attempt to update Canofile as suggested above, this may be necessary for your new scanner to work.
I can assume that your new scanner is set as the default and shows up under device manager under the correct port (plug)?
If that is correct, and the shared folders for the new scanner and canofile are listed under the same names, I think your best bet is to completely uninstall both the scanners and canofile and start over.
Really, this is a way of getting rid of leftover files that are "confusing" canofile. (Another way to do this look around in Canofile, usually under "edit" "File" or "add a new twain," or something similar, so you might want to try that first).
Make sure that the old scanner is uninstalled and all of the shared files as well. To make sure that all associated files are gone, restart after uninstalling, and do not plug the scanners back in.
DO NOT uninstall Canofile if there might be a problem reinstalling it do to lost registration or keys!
When you uninstall the software and scanners, If a pop says certain files cannot be removed and you need to delete one by one, you may have to do that.
The other important thing is to add the program and newest device in the sequence that is suggested by the developer and manufacturer. In other words, if the software says install after the scanner, do that. Reinstallation may give messages about newer files being available, so choose that option.
There should be no issue using the old scanner too, but make sure you reinstall the new one first.If this does not work, please leave info on your operating system so that directions can be specific and correct. thank you for getting back to me.
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Dear Sir,
Thank you for the solution, but I don't have a compatibility problem, I've already install the Canofile version 1.51A and working good with previous scanner but when I connected the new Canon DR 4010C (with SCASI Card "Adaptec")to this PC Canofile didn't recognized it while other programs are working OK with it. Please help. Thank you.
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