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Water is not draining completely from the toilet line to the sewage tank. If there is a 'low/little slope' section anywhere in that drain line, solids WILL settle and collect there and cause water to back-up in the toilet drain line. Then the toilet will not flush completely or at all until the 'soft blockage' is cleared out and the drain line emptied. Al 'gravity drain' toilets require a free draining/empty drain line that allows flush water to drain unrestricted. A basement toilet has a pump that 'forces' flush water up and out with enough pressure to sometimes force out the 'soft clog.'
Why do you want to change it out just because it doesn't take paper out ? The problem is in your trap. Don't change it unless you just want to. I don't think you can change it over anyway due to design differences.
did any one run camera threw? This usually means obstruction.If you have really hard water.holes around rim could be restricted.cure is muratic asid.be very careful.rarely,a pluged vent stack.once I found a big dip in a long drain line slowing flush.
Hello. I doubt that the installer would not install it properly. That said, the issue you are having makes me wonder if your bath drain plumbing is properly vented to the outdoors through the roof. Joe
This could be a problem with the capacitor which drives the blade and impeller. If it goes bad it will pump water only but when solids are flushed, it will jam the blade and cause it not to spin. You may have to replace the capacitor/condenser.
With the toilet clean, try a large shop vac and see if that will unplug it , I had to do that when my son had flushed a toy and it was stuck. If that wont work you will have to pull the toilet.
Shut down the power and pull the pump from the unit and give it a exam. There might be something as simple as a item that was flushed down the toilet (pencil, pens, combs, etc.) or just a hair clump. Check that the float is free to track fully up and down. Good Luck!
Sounds like a restriction in the outlet pipe, the 2 galls from a flush are OK but the bath or shower is more, especiallly if you have flushed before you shower, try drain unblocking chemicals or flushing the outlet pipe with mains water from a hose
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