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Posted on Jan 18, 2018
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I have a Wacom Intuos PTZ-631W. The mouse and pen sometimes stop responding and I can't even open the properties dialog box (using a separate Logitech RF mouse) when this occurs. Wacom has already replaced the RF mouse but - while the situation improved - the tablet still doesn't respond on occasion.

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shaun

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  • Expert 233 Answers
  • Posted on Jan 18, 2018
shaun
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Sounds like a driver problem go here and download the drivers you need. http://www.wacom.com/en-gb/support/product-support/drivers

5 Related Answers

Anonymous

  • 1 Answer
  • Posted on Aug 14, 2008

SOURCE: My Wacom Intuos3 tablet won't switch into pen mode

I had the same problem with my Intuos3 on Vista. Tech support suggested the following.

Do this.....Go to Start--->control panel---->system(in classic view)---->device manager--->click on "human interface devices"--->then click on "Wacom virtual HID driver" and right click on that and disable it. Your computer will ask you to restart and you will want to do that.

Everything works fine now.

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Anonymous

  • 1 Answer
  • Posted on Apr 03, 2008

SOURCE: serial to usb wacom tablet problem

I just got Vista and it killed my Intuos2 w/serial to usb also, but here's a half solution:
Download Wacom driver 4.78-6 http://www.wacom-europe.com/int/downloads/driver/driver.asp?lang=en. Make sure you remove any other Wacom drivers, tablet, and reboot. Install 4.78-6 driver and select serial port when the choice pops up. Plug in your tablet with the serial to usb adapter, wait a few seconds and click retry. Complete the install and reboot.
Your Wacom tracking should work now, but certain things might not work like pressure sensitivity and you'll get annoying error "reinstall driver" pop-ups.

I think you can aslo buy a PCI-serial card for your computer and skip the serial-usb adapter since Vista doesn't support the adapter for Wacom tablets.. but I'm not sure if there's a working Vista serial Wacom driver either.. or ever will be. The age of XP and Legacy support is at an end my friends.

Anonymous

  • 46 Answers
  • Posted on Feb 24, 2009

SOURCE: Wacom pen not working - on the pen side

check the battery of the pen

Anonymous

  • 1 Answer
  • Posted on Mar 22, 2009

SOURCE: My Wacom Intuos3 tablet won't switch into pen mode

The winning answer came courtesy of Mr Benedikt Schmitt of Wacom Europe, who offered the following solution: from the Windows Device Manager, disable the “Wacom Virtual Hid Driver” device. (Go to Control Panel > System and Maintenance > Device Manager, find the driver, right-click it and choose “Disable”.) One reboot later (welcome to Windows-land, circa 2008?), everything works as desired. Pressure and tilt sensitivity inside Photoshop still work, and the pen functions just fine in the rest of the Windows desktop. The absolute mapping makes it an absolute pleasure to point quickly and precisely. It makes my laser mouse feel rather clumsy navigating a large 24′ screen!

Anonymous

  • 1 Answer
  • Posted on Jun 10, 2009

SOURCE: Wacom Intuos 3 unintentional double click

I had the same problem. I went here: http://www.beeldbuijs.nl/solutions/hardware/scrollwheel_adjustment.htm, followed the directions (only 1 screw on the bottom in the back for the Intuos 3), cleaned out the dust, works fine (for now)

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0helpful
1answer

How can i install intuos gd 0608-u on pc running windows8.0?

The first thing you have to do is upgrade your Windows from version 8.0 to 8.1. Version 8.0 just has too many bugs plus it shouldn't automatically update anymore Check this MS page out.

Install the latest Windows 8 1 Update Windows Help


Here are the bare bones manual installation steps from the page:
Install the update manually

Make sure your PC is plugged in and connected to the Internet using a non-metered connection. Don't disconnect, unplug, or turn off your PC while the update is being installed.

Swipe in from the right edge of the screen, tap
Settings, and then tap Change PC settings.
(If you're using a mouse, point to the lower-right
corner of the screen, move the mouse pointer up,
click Settings, and then click Change PC
settings.)

Tap or click Update and recovery, and then tap or click
Windows Update.

Tap or click Check now.

If updates are found, tap or click View details.

In the list of updates, select the update containing
KB 2919355, and then tap or click Install.

If you're prompted for an administrator password or
confirmation, enter the password or provide
confirmation.

After the installation is complete, restart your PC and
sign in.

Note: If you don't see KB 2919355 in the list of available updates, you might be missing one or more required updates. Follow the previous steps to check for updates, install all important updates, particularly KB 2919442, restart your PC, and then check for KB 2919355 again.

Once you successfully update to Windows 8.1 we can tackle your Wacom products. There have been plenty of documented problems getting the Wacom Intuos Drivers working in Windows 8.x. Just google on "Wacom Intuos Driver Windows 8.1"

First get the latest Intuos driver version from the Wacom website.
http://cdn.wacom.com/u/drivers/ibmpc/pro/WacomTablet_6.3.11w3.exe
I couldn't find any separate drivers for the Wacom mouse
0helpful
1answer

My Wacom Intuos Pen & Touch has stopped working randomly today. When I plug it in... It responds to and properly tracks my finger for 10 seconds... Once the wacom utility recognizes the tablet has been...

Using Windows?
Open up the Device Manager by right-clicking "This PC/My Computer" and select "Manage". On the left pane, click "Device Manager". Depending of the version of Windows you're running, the tablet could be listed under "Portable Devices" or "Mice and other pointing devices".
Once you see it, move that window off to the side so you can still see the entry for your tablet. Now use the tablet as normal until it stops working. If it disappears from the list, you've probably got yourself a wiring/hardware problem. (My tablet's cable eventually developed a bad USB cable from years of moving around/use).
Since the tablet itself still recognizes you after it stops responding on the screen, wondering if you may have updated the software/drivers lately (even by accident by clicking an "OK" dialog by rote...) - try "rolling back" the driver to an earlier version.
If this is really new, any chance you could use Window's Restore function to go back a snapshot or two to when it did work fine? Always back up your important files (say, documents/designs etc) to another drive before doing anything. Good Luck!
0helpful
1answer

When I go into certian programs like inkscape or the newer Gimp my wacom pen wont draw,but it will select items. yet if I use an older gimp 2.0 it works fine I have the intuos 3 ptz -431w actually it did...

I didn't solve it myself (a lady named Linda deserves the credit) ... but the solution at the following URL worked for me when I encountered the same problem with inkscape0.47 and intuos 4 wacom tablet pen:

http://inkscape-forum.andreas-s.net/topic/200534

Thanx, Linda!!!

cheers
zookumar
0helpful
1answer

Intuos 3 Pen/Stylus suddenly stopped working (as in dead).

Will the tablet work with the mouse? If it does not, is not working is the blue LED light on. If the LED is not working try another usb port. If the mouse works go into the Wacom tablet properties from the start menu. Select the grip pen from the tools. Click on the default button to restore the stylus to factory settings. When you press the pen you should see the pressure scale rise. You can also test the eraser pressure. You could also replace the stylus tip to see if that works. From the Wacom site you can order a new stylus or tips if it is found defective.
0helpful
1answer

Stylus for Intuos 3 sticks sometimes

it is of the coz in the inside of the there is errore
0helpful
1answer

Wacom Digital Pen Wacom Intuos PEN UNRESPONSIVE My pen does not show up on the list on the programs properties.

You can contact the Wacom company on their website. Maybe they can replace the pen.

www.wacom.com
41helpful
4answers

Wacom Intuos 3 unintentional double click

I've been having the same problem and I think I just figured it out.

I'm using a Wacom Intuos 3 on Windows Vista. I think one of the Windows automatic updates caused this problem. I've just been putting up with it for way too long when I finally thought to check the driver.

I started by going to the control panel and typing in "mouse" in the search box. Then I clicked on "change mouse click settings". When I selected the "hardware" tab across the top I noticed that Wacom Mouse was not highlighted. I selected it and clicked on the "properties" button. I clicked on the "driver" tab across the top and clicked on the "driver details" button. Then I selected the wacommousefilter.sys driver and chose "ok". After that my double click problem has stopped.

You can also download the newest driver by going here: http://www.wacom.com/downloads/drivers.php

I hope this helps anyone still having this problem.
1helpful
1answer

The mouse on my Wacom Intuos tablet is not working.

I know this question was asked a long time ago, but I just had this similar problem and found a solution to it.

1. Install the latest Wacom drivers for your device
2. Open the Wacom Tablet Properties from the Start menu.
3. Click on the Mouse tool
4. Click on the Mapping tab halfway down the screen
5. Change the mode from Mouse to Pen
27helpful
11answers

Initial Delay of tablet pen

I had a similar problem with Vista which made the pen/cursor freeze just as the tip was placed on the tablet face.
The problem turned out to be a Vista setting.
I went to Start > Control Panel > Pen and Input Devices.
Then in the Pen Options tab highlight the "Press and Hold" pen action and then press the "Settings..." button. In the dialog box that opens uncheck the "Enable press and hold for right-clicking" check box. Hit "OK".
Worked for me.

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