Wacom Computers & Internet - Recent Questions, Troubleshooting & Support

I would uninstall the drivers, reboot, and let your OS install the mouse. Then try to re-install the new drivers that were released by Wacom yesterday available at the link I provided. (You probably got them there, I don't know)
If it goes 'wonky' again, uninstall the new drivers and use the older ones provided on the website or just let you OS install if it will.


Wacom Computers... | Answered on May 17, 2019

Follow the instructions from Wacom here: https://www.wacom.com/en-us/support?guideTitle=How-do-I-uninstall-and-re-install-the-Wacom-driver-on-Windows-for-a-Pen-Tablet%2C-Pen-Display%2C-or-Pen-Computer%3F&guideId=001-671, but instead of steps 2 and 3, use Revo uninstaller free version to remove the entire app package and drivers (https://www.revouninstaller.com/revo_uninstaller_free_download.html). Then restart the Wacom instructions at Step 4.
Good luck!

Wacom Computers... | Answered on May 11, 2019

If the eraser part of your pen works but the business-end doesn't, this fix may be for you. Since the only option is to replace the whole pen, it's worth the try. The interesting part: There is no "live" powered electronics in the pen (it is a simple L-C circuit for you tech-weenies out there) - truly the only way to make the pen not work is to drop it and knock it out of adjustment, use it as a crude paper punch, or get it soaked with some type of fluid such as coffee, beer or soda. The pen is an excellent design is designed to just eventually wear out. My pen is 10 years old and still looks new.

I needed a small jeweler's screwdriver for this fix (1 mm to 1.2 mm width). Carefully remove the rocker switch from the pen; it just pulls out. Don't lose it. See the image below: there is an itsy bitsy slotted screw-like device in the center (it's a tuning capacitor). For its location, follow the white arrow in the picture I've attached. Prior to turning, memorize where the slot-head points (there's a tiny triangle on it), and if possible, use a fine point sharpie to mark the screw before you adjust it. It is not a "screw" per se, but an adjustable capacitor and part of the tuned circuit.

The adjustment: Place the pen as normal on the tablet and "tweak" the capacitor by a small 1/16 or 1/8 turn in either direction until the pen reacts. If it has gotten out of "resonance" this tweak should kick it back in.

Good luck!magriv_0.jpg

Wacom Intuos2 | Answered on May 07, 2019

ok... so i've just been fiddling around with my wacom settings... and i noticed that while i didn't see any sound options when i go to the wacom tablet settings through the windows control panel, i do have them in the pen office program... i had the sound box ticked, so i just unticked it...

Wacom Graphire 4... | Answered on May 03, 2019


There are usually error with the bamboo dock software.
Are you installing that just a driver

Wacom Computers... | Answered on Apr 12, 2019

This error can happen when you install the software from the CD provided. Go to Wacom's website and download the software from there and then install that.

Wacom Computers... | Answered on Mar 07, 2019


Wacom Computers... | Answered on Mar 02, 2019


Make sure to get the latest driver from the Wacom site to ensure that your tablet is supported with your version of windows.

Wacom Computers... | Answered on Mar 01, 2019

Wacom tablet drivers can be found at: Driver Update Software for XP Vista 7 8. Used it many times before. have a nice day

Wacom Graphire... | Answered on Jan 04, 2019

under the calibrate tab in the wacom tablet properties window there is a drop down window with a list of monitors. Change that to the Cintiq

Wacom Cintiq 15X... | Answered on Nov 22, 2018

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