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I'm sorry to hear you are having trouble with Chateau faucet. Please call our consumer services at 1-800-BUY-MOEN and they will be able to help you out with the problem.
You get the rebuild kit FREE from Moen, they will ship it to your door.
The hot and cold is a hook up issue and not resolved in the cartridge. Just switch the input hoses. Sometimes the faucet is actually installed 180 degrees out and causes the same condition. I presume that it worked okay, except the reversal of the water... so switch the hoses.
I have moen kitchen faucet # 7560 and water pressure very low. What should I do? We check water flow in pipe it is ok. I changed cartridge as well as pipe nothing help. Please let me know. thanks
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