Try JC Pennys product service department 1-800-933-7115 thats the only number given in the manual.Just bought one today and I been on line trying to find out where to buy accessories like meat grinder so far no luck may have to take it back...
Hi, SCOOTERBUG39 It seems that your Cooks mixer is sold by JCPenny, and they seem to be pretty closed lipped about Owner and Parts manuals, but I was able to find the warranty information for your machine, which I've extracted below. FYI, the toll-free number to the JCPenny Product Service Department is: 1-800-933-7115. A live person there, might be able to help you.
WARRANTY INFORMATION
ITEM DESCRIPTIONS: Cooks 5-qt. Stand Mixer WARRANTY REF NBR: P1000
COOKS 5-QT. STAND MIXER
P1000 P1000 SUB.780,781,782 August 2005 COOK'S Limited Warranty Limited One (1) Year Warranty J. C. Penney Corporation, Inc. (JCPenney) warrants this product to be free of defects in material and workmanship for a period of one (1) Year from the date of original purchase (the "Warranty Period"). Dated proof of purchase such as a bill of sale is required to establish warranty eligibility. If the product fails to perform due to a defect in materials or workmanship during the Warranty Period, JCPenney will repair or, at JCPenney's option, replace the merchandise with the same or comparable item at no charge to you for parts or labor. In the event that the product can not be repaired and a suitable replacement item is not available, JCPenney will refund the original purchase price shown on your proof of purchase.
To Obtain Warranty Service In the event that your product requires repair during the Warranty Period, contact your nearest JCPenney retail store or call JCPenney Product Service Dept. (800) 933-7115 for information regarding where to obtain warranty service. What This Warranty Does Not Cover This warranty does not cover (a) damage due to acts of nature, including but not limited to, lightning, wind, or flood; (b) damage due to accident; (c) damage due to neglect, abuse, misuse, improper installation, mishandling, or failure to follow instructions provided in the product's Owners Guide; (d) damage resulting from alteration, improper maintenance, or repair by other than JCPenney authorized agent; (e) labor charges for installation, or for removal and reinstallation of the item for servicing; (f) non-rechargeable batteries, consumables, normal wear parts; and/or (g) items used in commercial applications.
REPAIR OR REPLACEMENT AS PROVIDED IN THIS EXPRESS WARRANTY IS THE PURCHASER'S EXCLUSIVE WARRANTY REMEDY. ALL IMPLIED WARRANTIES INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE PERIOD OF THIS LIMITED WARRANTY. IN NO EVENT SHALL JCPENNEY BE RESPONSIBLE FOR ANY LOSS OR DAMAGE, INCLUDING DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OR INABILITY TO USE THIS PRODUCT. Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damage so the above limitations or exclusions may not apply to you. This Warranty gives you specific legal rights and you may also have other rights which vary from state to state. J. C. Penney Corporation, Inc. 6501 Legacy Drive Plano, Texas 75024
Hopefully this will help point you in the right direction. Howard - Burke, VA
If this solution has helped, please rate it, thanks! - hslincoln
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