Won't print black ink, even after cleaning, alignment and new black cartridge, nothing seems to change
From multiple online sources, this appears to be a fairly common problem with this model. As a matter of fact, my 490CW is experiencing the same exact issue. Called tech support and they're issuing an exchange. I'd advise that you do the same.
Hi
it might needs replacement or check the ink if still liquid or already frozen
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change cartridge for new one and can hear the ink in the new one..., could ink be stuck somewhere else, it does not look like anywhere else is accessible, all the colors work fine
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