My Sansa e200 will turn on, thumbwheel is blue and SanDisk screen comes on, but menu won't come on. I have pressed and held the power/menu button down for app. 15 seconds several times to no avail. It is stuck there. Can you help me?

To reset the Sansa, press and hold the power button for fifteen seconds.

Hello,

For the e200 series player you can first try to RESET the player as next (solution 1):
1. Press and hold the Power/Menu button for approximately 20 seconds.
2. Release the Power/Menu button. ( now the player should be off )
3. Press the Power/Menu button again to turn on the player, to see if the device is working normally again.

If the player still freezes after that, you can reload and update the lastest firmware (solution 2).
See next overview link:
http://kb.sandisk.com/app/answers/detail/a_id/4/kw/blue/r_id/101834
When needing more help, just add a comment in this same help request.

Hello,

When the Sansa e260 is frozen, first try to reset the player.

How to reset the e200 series player:
1. Press and hold the Power/Menu button for approximately 20 seconds.
2. Release the Power/Menu button.
3. Press the Power/Menu button again to turn on the player.
When resetting does not solve the problem, a reinstallation of the
firmware should be performed.

Need more help ? Just post a comment.

Hello,

For the Sans e260, see the e200 series support site on "not recognized":
http://kb.sandisk.com/app/answers/detail/a_id/266/kw/recognize/r_id/101834

Solution 1 RESETTING THE DEVICE
1. Press and hold the Power/Menu button for approximately 20 seconds.
2. Release the Power/Menu button.
3. Press the Power/Menu button again to turn on the player.

NOTE: Resetting will turn the player off while it is frozen.



When RESETTING the player did NOT help

Solution 2
GOING TO MSC or RECOVERY MODE and next UPDATE FIRMWARE

STEP 1 GOING TO MSC MODE or RECOVERY MODE
For e200v1/e200R (Recovery mode only): Connecting in Recovery mode
For e200v2 (Force MSC mode only): Enabling MSC mode
Check your firmware, see the differences on next link:
http://kb.sandisk.com/app/answers/detail/a_id/193/related/1/session/L2F2LzEvc2lkL0NqNGJpNVBq

STEP 2 FIRMWARE REINSTALLATION OR UPDATE
ALL DATA ON THE PLAYER will be ERASED !

Method 1: Automatic, using the Sansa Firmware Updater

Method 2: Manual, downloading firmware from the Sansa Forum
For e200 series version 1 and 2 to the Forum e200 thread
For e200 series version Rhapsody to the Forum e200R thread

Need more help ? Just post a comment.

i had the same problem and so does my cousin he said all you have to do is throw it

You can enter recovery mode by first:
Making sure the player is off
Push the hold switch towards the headphone jack so you see orange
Press and hold record on the left of the player
With record still being held down, plug into the computer
Once you see welcome to recovery mode on the screen of the player, let go of record
At this point you can reload the manual firmware. You will probably need to contact sandisk so they can give you the link to the file.

Reset the player - manual has instructions


Remote possibility:
Use the Thumbwheel to rate the song (1 to 5 stars) then press
|<< button to return to Music Options menu. My Top Rated
Songs can be viewed in MUSIC menu.

I had the same problem with no power. Take out the 4 screws, take out the battery, clean your connections with an eraser, re-assemble it and it should work.

hold power until it turns off, about 20 seconds

its just startup issue remove all the songs and u might see reset ... and see