COPY OK, PRINTING FROM COMPUTER COMMAND OK BUT REFUSING TO SCAN TO COMPUTER THRU E-MAIL WITH ERROR CODE AS EA3229
As with most communications errors the first thing to always try first is shutting off the copier, unplugging it from the power source for at least 30 seconds, then plugging it back in, powering up and trying the scan-to-email functions again (once network synchronization has been completed by the copier).
EAXXXX is a communication's failure code generated by the copier to state that 1. The LAN cable is not physically connected, 2. Communication with the SMTP server has been lost, or 3. One or more of the e-mail addresses that someone attempted to send mail to doesn't exist or is invalid.
If the scan-to-email functions worked before this and have suddenly stopped, you may want to have your IT department reset the mail server.
It's also possible to have had some changes made to internal network address that has affected the copier's ability to communicate with the servers. Check with your IT to see if they've added any security software, changed network address structures, etc., around the time that the scan functions failed.
Sir/mam check the right side door that you open to remove the image unit check that the two latches that hold the door close are OK especially the rear one. Close up. To reset. On the right side of the machine just below the scanner section (The part with the big glass) is a cover next to where you connect the Ethernet cable. Remove the cover with the machine on use a small screw driver and gentle depress the small black switch the machine is going to go thru some screens when you see the screen with the copiers on it to the left on the screen in the middle you will see a "." when that is displayed press 3. Code will come back but now press the Utility/counter button should see button that say maintenance mode press that see trouble reset press that machine again will go thru warm up procedure will see the "." DO Nothing! Should go to "Ready to Copy" if the code comes back have a technician look at it DO NOT CONTINUE TO RESET the code is for the Hot Part called the FUSER. Can catch on fire! That will ruin a perfectly good day!!!!
Btw, I’m available to help over the phone in case u need at https://www.6ya.com/expert/normanj_7893313f0751935f
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