The dealer doesn't know??? I would expect the dealer to find out or at least give you options for sending the machine to a Janome repair shop.
SOURCE: janome 8000 will not switch on, is there a fuse
Yes, there is a slow burn fuse in the power supply.
SOURCE: JANOME MEMORY CRAFT 8000 MANUAL
you can download the instruction manual here http://www.blowssewandvac.com/files/janome_inst/
for free, just right click on the manual you need and save link as on your computer and enjoy using Janome Sewing machines.
thanks
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