I want to stop incoming calls from going straight to voicemail on my norstar phone

SOURCE: All my Calls go Straight to Voicemail

Here is a link to the user manual for you
http://www142.nortelnetworks.com/bvdoc/norstarbcm/t7316.pdf

SOURCE: Calls go straight to voicemail

Your phone is fowarded to Voice Mail and do not disturb is on. Turn DND button off. If it is not the case on your phone press intercom # key 601 then hang up. Then do intercom #key 604, dial your voice mail extension numbe, r press the speed dial Select button, dial 16, press the redial button then hang up.

SOURCE: number of rings before going to voicemail on KX-T7630

Press the FWD/DND button, then scroll through the menu button until the screen shows "FWD No Answer time". Then use the number key pad to change from 000 seconds to 010 seconds (or longer if required). Then exit out of the menu.

george peters

• 860 Answers
• Posted on Mar 27, 2009

SOURCE: How do I retrieve recent incoming calls

If you have call log set up you can access the log log by pressing feature 812. To program that feature as a one touch button press feature *3, press the button you what to be call log and enter feature 812

SOURCE: Need to turn off transfer callback on Norstar Meridian

Ok, well I can explain most of the programming template, but I cannot give you the exact buttons to push since each phone IS programmed differently.

-> first dial FEATURE 985 this will give you the DN(Extn) for the voicemail (record this number) and then RLS
-> now I need you to dial FEATURE 0 on your set, and press the Intercom key to ensure the extension of your set you want to change and then hit RLS.

To get into programming press FEATURE 2 6 6 3 4 4
-> Password: 2 6 6 3 4 4
Now you will see 3 arrows on your LCD
<- Heading Enter->
<- Back Next->

-> you will now see TERMINALS&SETS and press Enter (the top right arrow key) now put in the extn that you want to change.
-> you should now see the extension of the set and the name that is associated with it, press Enter (the top right arrow key) again
-> now you will see LINE ACCESS and press Next (the bottom right arrow)
-> then you will see CAPABILITIES and press Enter. now you will see FWD NO ANSWER and press Enter, and put in the DN of the voicemail you saw with the Feature 985
-> hit Next for the number of rings you want to ring at the set before going to voicemail.
-> hit next and you can now RLS to back out of programming.

Voila, that set once called will now goto voicemail.

-OR-

You can get the receptionist to dial FEATURE 9 8 6 and the extension to transfer directly to someone's voicemail.