Samsung 24.5 cu. ft. Side by Side Refrigerator in White RS25H5111WW Logo
Jeff Chatterton Posted on Jul 02, 2016
Answered by a Fixya Expert

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Samsung RS25H5111 ice maker in the door. Cube ejector arm gets stuck when it tries to eject frozen cubes.

1 Answer

Brad Brown

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  • Samsung Master 19,187 Answers
  • Posted on Jul 09, 2016
Brad Brown
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Joined: Nov 14, 2008
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There is a heater on ice maker that thaws the cubes to make them slide out of the tray easier. Check the temperature of the freezer and see how cold it is set to. If you can make it a little bit warmer that might help.

5 Related Answers

Anonymous

  • 700 Answers
  • Posted on Feb 04, 2009

SOURCE: Samsung Refrigerator Model RS2533SW - Ice Maker Stuck

did that work?

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Anonymous

  • 212 Answers
  • Posted on Jun 24, 2009

SOURCE: Samsung RS26 frozen water line in Ice maker

all you can really do is put heat to it (hair dryer) but be careful that you don't melt the water tube. or you can remove food and leave door open til it melts

Anonymous

  • 1 Answer
  • Posted on Oct 14, 2009

SOURCE: Ice cube dispenser not working

I had this problem. The root cause was that mineral deposits had built up in the ice cube tray. The ice would not "dump"... but stayed in the tray after the dump cycle. I did not catch it quickly and eventually the plastic frame broke. That was easily replaced. Inspect the ice tray to see that all cube surfaces are smooth. If there are mineral deposits, they need to be removed. Do NOT scrub with anything abraisive or you will ruin the tray. As you are looking straight on at the Ice maker, with the bin out, depress the small black retangular tab. The tray assembly will come apart to remove the tray. Rinse the tray, then fill with warm vinegar. Let it soak. You may scrub with soft cloth, finger or fingernail to remove deposits. Replace the tray and you should be in business.

Sea Breeze

John Tripp

  • 4656 Answers
  • Posted on Apr 21, 2010

SOURCE: I have the samsung rs2577sl. the ice maker cube

Your model has the twist tray style icemaker. The part number for you front section that contains the motor assembly is DA97-00258E Ice Maker Assembly. You can try by taking it out and seeing if the tray will return to the home position but stopping there make me question if the thermal fuse in wiring harness may have blown. We may need to test that wire also to see if the thermal fuse is still good, I will leave you some of the links and ready to help when you need me, Thanks, Sea Breeze

Anonymous

  • 1 Answer
  • Posted on Nov 12, 2010

SOURCE: My Samsung refrigerator ice maker

I have the same problem. I just called custormer support and they are shipping me a new ice bucket to resolve the issue (I'm still under warranty). Based on the agent's quick response, it seems that this is not an uncommon problem.

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Related Questions:

0helpful
1answer

Freezer wont make ice cubes

This is not difficult to troubleshoot.
  • When the arm is up the ice maker is off
  • When the bucket is full the arm is up the maker is off.
  • If the ice maker has a on/off button in off the ice maker is off
  • If the ice maker internal heater fails the cubes will not release and the white plastic ejector arms will be rotated CCW and pressing against the ice in the tray, Normal position for ejector arms is vertical.
  • If water solenoid has failed or water supply not available the ice maker will cycle. The ice tray will be empty,(hard to see if ice tray is empty). Check and replace water fill solenoid.
  • If ice in tray and ejector arms vertical several possibilities.
    • Freezer not cold enough to trip thermostat in ice maker to initiate release cycle.
    • Check freezer temperature <10 Fahrenheit thermostat in ice maker failure
    • Ice maker motor failure,
    • Internal ice maker electrical connections rotary switch failure,
    The best way to check the operation is to manually lock the arm up into the off retention position. Wait a minimum of one hour. Open door and release arm down. Observe the operation of the ice maker. Is after a minute or so the ejector arm does not rotate then it is likely the ice maker has failed internally. If the ejector turns and no ice than you can assume either the water supply is off external from the refrigerator or more likely the water solenoid located behind the bottom back cover has failed. It is also possible that the hose that connects the solenoid to the ice maker has frozen right where it enters the freezer just above the ice maker. You should see ice built up at the entrance where the water fills the tray if this has occurred.


Ice Maker Repair
0helpful
5answers

Our ice maker fills but

Defrost the fridge leaving it unpugget 48 hours, this may solve the problem
0helpful
1answer

Ice cube ejector bar keeps freezing preventing ice from ejecting to tray

Hi,

Replace your water valve part # WR57x10032, from what you have listed above you have a bleeding water valve allow water to enter the ice maker mold. The valve is not closing completely. This part show fix this issue for you.

Good Luck

I’m happy to help further over the phone at https://www.6ya.com/expert/gere_bf68e6055dd61249

0helpful
1answer

Sub zero 650 slow ice maker

Hi Maureen,

Your sub-zero 650 should produce about 8 cubes every 2 hours. It sounds like the heater beneath the ice maker may be wearing out. Ice makers use a heating mechanism to warm the cubes in the mold and force them to easily eject. If the heater is failing in the back slot, it could cause the ice cube to get stuck. If this is the case, you usually need to replace the part or the entire ice maker.

It is also possible the mechanism isn't properly aligned. You could try adjusting it.

You can find two manual on FixYa here: http://www.fixya.com/support/p24667-sub_zero_650_o_bottom_freezer

Otherwise, I suggest contacting their customer service or a technician: http://www.subzero-wolf.com/contact-and-support/index.aspx

Best of Luck!


0helpful
1answer

Icemaker on subzero 650 slow

check for water flow at water valve or replace water valve
0helpful
2answers

Ice maker jammed. Ejector fingers in incorrect position.

Is the position off - or the icetray heater failed?
Just before ejection - there is a heater element that warms the ice for easy discharge.

Check that the heater is working.

Reply with the model # of the fridge for more exact help.

Thanks!!
0helpful
2answers

Ice maker not dropping the ice once it is frozen.

Yes there is a heater that releases the ice cubes from the tray as they are being elected. There is an overheat thermostate relay inseries with the element in the ice maker assembly. The element is installed in the metal housing that holds the tray.

If the cubes do not release the heater should remain on until they do. Suggest that you turn off the ice maker by lifting arm to off and wait several hours. Open door drop arm and observe. If the cubes remain stuck when ejector fingers attempt to eject and ice doesen't eject then heater is not coming on. Suggest replace ice maker. The parts are easily available and easy to replace!
0helpful
1answer

Ice maker will not push out ice cubes once frozer

That means that the evaporator fan system that releases the the ice cubes is not working as it should.

The heater, or evaporator fan and heating system must be checked, and fan, or solenoid, or element must be replaced.

Use the number listed on the owner manual if you want to call a technician.

Enter model number on this website to find schematics and replacement parts.
0helpful
1answer

Frozen ejector arm

sounds more like the heater in the ice maker is bad. The cycles of the ice maker are: 1. water comes in to fill ice maker. 2. water freezes in ice maker making. 3. heater comes on to help ice release. 4. motor comes on to eject the ice and start all over again. if the heater doesn't come on the ice will not eject. replacing the icemaker is typically what needs to be done in this case.
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