I checked out the manual for this player and was unable to find anything that said it supported Netflix. It does have a browser, so you could try accessing Netflix through that, but I have found that very few browsers on audio devices support streaming services. What made you think it did support Netflix.
Sign into your account by inputting your email address and your unique password. Check "Remember Me" if you want the website to automatically sign you in the next time you log onto the website from the computer you are using. Do not select this option if you are logging in from a public computer.Click "Your Account & Help" on the top left corner of the screen
Click "Change plan" on the top of the right-hand column Select the account plan you prefer. Click "Show Additional Plan" on the bottom-right side of the screen to show the complete range of account plans. Click "Continue" on the bottom of the screen. Select "Confirm Change" to confirm the account plan change. OK.
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