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A blue screen with "No Signal" is usually related to a video problem. The TV may be getting changed off the correct input/channel, or the video cable might be going bad.
If you have a spare, I would recommend a different cable and seeing if that fixes the problem. If it continues, verify the input/channel your TV is on when it receives a picture and if it goes out try putting it back on that input/channel.
If problems still continue I would be happy to review additional options with you. You can reach me here or at [email protected]
Hi, I am sorry you are having a problem with your DISH video. A blue screen means you are on the correct channel or input on your TV. If you turn the Tv off and then back on, ehat channel ot input does it say it is on. You should be on channel 3 if at TV1 or 60 or 73 if at TV2. If the receiver is connected to the TV using the Red/ White/Yellow cables, then the TV needs to be set to a video input. If you any additional assistance, please email me directly. Thank you!
Mary Catherine Brady DISH Internet Response Team [email protected] 2:45pm-11:15pm (MST) Tuesday-Saturday
Hi hartbettinaI see where your TV2 has a blue screen, there are a couple of things you can doyou can do. The first things you want to do is press the buttons of MENU-6-1-5and see if TV2 is set to channel 60 or 73 and make sure TV2 is on that channel.Once TV2 is on the channel on the Modular Setup page you will want to unplugthe receiver for 10 seconds and plug it back in and it will reset itself. Iwill send a link that will help with these steps. http://www.dishnetwork.com/SupportSection/black-blue-tv2
Hello! Daniel Busa here with Dish Network customer service. The blue light simply means tv2 is up and running, you need to get the green light on. If it's still down hit th sat then power. If that doesnt work, hit the channel up button on the box system info should appear hit record three times, and then select, then power and it should start running again.
Hello, Daniel Busa with Dish Network's customer service department. The ir sensor would be right below the blue green and orange light on the reciever.
Are you still having problems with your receiver? Depending on the type TV you have, TV 1, on an older TV will use channel 3 of 4. A newer TV will have an input setting. If you have the TV remote, press either the "input", "source", or "tv/video" button to cycle through the input settings till you find a picture. Make sure the green, blue, and amber lights are lit on the receiver. TV 2 should be on channel 60 or 73. I hope this helps.
Are you getting the same picture on both TVs - TV 1 and TV 2? Depending on the receiver model, you have a mode button either on the front of the receiver or behind a door on the right side of the receiver. You also should have a green (TV 1), amber (mode), and blue (TV 2) lights on the receiver. If TV 2 is one, the blue light should be lit. The amber light should be lit under the dual mode. Press and release the mode button on the receiver to put the receiver in dual mode. The blue light (TV 2) should illuminate now and this will give you independent operation between the two TVs. I hope this helps.
Are you still having problems with your receiver? Are the green, amber, and blue lights lit on the receiver box? If the lights are lit, TV 1, depending on the TV, would be on channel 3/4 or an input setting. TV 2 would be on channel 60 or 73.
If the lights will not turn on, try unplugging the receiver from the electrical outlet for about 10 seconds. Plug the receiver back in, which will make the receiver reboot and re-acquire satellite signal. If the receiver does not turn back on, at least the green and amber lights on, we may need to replace the receiver.
Make sure u use the other remote to turn it on. Check your LNBF for signal. Make sure your blue light is on, on the receiver itself. You cannot use the green button remote to turn the blue light ON??
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