I have installed new batteries. The sound & picture are good but the cursor does not respond to the mouse. Can you assist please?
The toy is second hand but I have been assured that it worked previously. The old batteries were still in the Key board so I wonder if this could be the problem?
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the battery in the mouse makes the red light come on, not the operating system.
Look in Device manager,find the mouse, uninstall the drivers, scan for new devices, re-install the drivers.
Otherwise look for new drivers on manufacturers site.
here ur pc is recognizing ur external hardware that is mouse but cursor is not moving this indicates that bluetooth connection is good and problem comes with the mouse. i advise to meet a good technician and there is nothing to do with it further.
these type of problems can be caused by a wire crossing the line of sight between the mouse and the receiver check
you have no cables in the middle of them even a usb cable can cause it to respond this way
Your keyboard and mouse maybe using a power saving setting try re-establishing the connection between the keyboard, mouse and the computer. If this helps I'd would really appreciate a FixYa! rating if not please don't hesitate to contact me and I will assist you furthur. Have A Good Day!
The issue may not necessarily be with the mouse. Are you able to use the keyboard once the mouse freezes? If you not even able to use the keyboard, there is some application installed on your computer or a virus due to which the mouse freezes. If, in case, the keyboard works even though the mouse is stuck, try changing the USB port or try a different mouse.
Please revert back with any other observations.
Good Luck
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