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Sounds like the output cable from the 802 is not correctly pinned to your input on the computer. Fred is on the right track but you may need to take it a bit further.
It may also be helpful to use a Pro USB audio interface such as the Digigram UAX220v2 (line level version).
If you wish to use the computer's on board sound card consider an IHF/Pro interface that converts balanced audio to unbalanced , and the proper cables. Two 3-wire balanced 1/4-inch from the 802 to the left and right inputs of the interface (XLR Male), then RCA (Red and White) to a 1/8-inch TRS Plug cable onto the the computers audio input.
Henry Engineering's Matchbox HD comes to mind.
Good Luck.
The most I can suggest for getting the shine back to the bass is to run an EQ before your preamp. Make sure all sliders are set to zero, then raise the higher frequencies until you get the sound you're looking for. This won't lose any growl, just accentuate the brilliance.
The best EQ to use would be a BOSS Bass Equalizer. You can use the same on your old T-Bird to accentuate the lower frequencies, and get almost the same sound.
A 1/4 inch short instrument (mono) cable between the AUX unbalanced 2488 and the 1/4 inch of the Voiceworks should work. Operate ALL the equipment from the same power source to avoid ground loops.
You will lose 3 Db since you will only be driving one side of the balanced VW input, but there is plenty of gain. The sleeve of the mono into the VW will ground the - balanced input of the VW. The connection is absolutely safe. Should you encounter noise on the connection, use an isolation device like a DI and use ground lift with the 2488 into the mono jack of the DI and XLR out of DI into the VW. I think you will find this unecessary though in your use.
I suspect one end of the crossfader pot has broken from the element. The fader probably costs less than $5.
You likely will have to remove all the knobs and some screws to seperate the board with the fader from the front panel so you can replace the fader.
VERIFY the pot is bad with an ohmmeter before dis-assembling however.
You MAY be in luck. It looks like the cross fader has a connector which MIGHT allow you to remove it or certainly only a small board for replacement, seeing these take abuse.
It appears that the cross fader is a dual 100K type B taper.
Check if the cble frm the pedal MIGHT be flexing or pulling on the keyboard case when you use it. Such movement COULD vibrate the power connector causing your problem.
Make sure you have the right power supply for the unit as one with too large a hole for the power pin would be intermittent like this.
Check you assign buttons and bottom (three black square buttons) and play with them. It sounds as if you are not sending to that side. You should use mono cables into left and right. I set pan on left all the way left and right, all the way right. Hope this helps.
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