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Does the serial number on the disk match the one given on receipt/box? Sometimes people return stuff and get it in wrong box, especially if there's something wrong with the one they bought. It could also be registered to someone already, which also happens with used stuff. I'd contact seller, if possible, or look up the publisher for help tracing the problem.
The serial number changes on each set of software. When I registered my software it linked to my name so you won't be able to use my serial number. it should have been on the box or inside the box your original software came in. If you registered the software when you first installed it you can call the tech support number and they can get the code for you.
You may have purchased a pirated copy of the software. You need to contact Adobe, and they will help you to determine the validity of your software purchase, and get you a new serial number or re-activate your current one.
If you go to Adobe Customer Support: CLICK HERE
... you can select the pop-up which offers Live Chat Support. They are very thorough and very helpful.
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