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Neal Cabil Posted on Jul 14, 2014
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Why is there a white screen appearing on incoming calls?

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Bob Sloan

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  • Polycom Master 2,013 Answers
  • Posted on Jul 20, 2014
Bob Sloan
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sir is it blinks with white screen only or blinks with white screen then shut down?
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check on the phone if you have the CLI activated also contact your service provider for activation of the CLI to receive the caller identification

cheers

pls rate the solution
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HI,

Mostly likely your incoming call id is not active. Please call your service provider and tell them to activate this feature.

I had the same problem on mine. It is now fixed.

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