When using Feature 983 the password was 1020000 but some how it became an invalid password and now we are locked out of our General Mailbox and can't get into Admin to reset any passwords.
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Dial Feature 985 When the display changes to say SET something, dial 9 it'll prompt for a password, dial 73738767793 it'll ask if you want to reset the password, say YES then you'll be able to login with feature 983 1020000
Feature 983 log in is 120000 (if 2 digit extension, 1020000 if 3 digit, 10020000 if 4 digit extensions) Select Mbox, enter that locked extensions mail box number, You will see password RESET. Select RESET. Release out. This will reset that mail box password to 0000. Use feature 981 on that phone and enter the new default password of 0000. you will then be prompted to change the password. So in other words, try 1020000, 10020000, 120000
Try below
You will
need to dial into the system admin of thevoice mail Feature 983 the password is dependent on how many digits your
extensions use. 1020000 for 3 digit and 10020000 for 4 digit, 120000 for 2
digit. go through the screens
Mailboxes, modify, scroll to password and press
change. Will reset to 0000.
to reset the administrator pasword enter feature 985 press 9, at the password prompt enter 73738767793 (resetsmpwsd) and press ok or #,press yes to reset password. password should be defaulted to 0000. then try Feature 983. if your system has 2 digit intercom #s your password is 120000 if your system has 3 digit intercom #s your password is 1020000.
to reset the administrator pasword enter feature 985 press 9, at the password prompt enter 73738767793 (resetsmpwsd) and press ok or #,press yes to reset password. password should be defaulted to 0000. then try Feature 983. if your system has 2 digit intercom #s your password is 120000 if your system has 3 digit intercom #s your password is 1020000.
Hi there, let me give this a crack at it...
The Telephone system sounds like a Norstar BCM... what Consultel1 gave you as an answer is correct, for a Norstar Key system.
OK, do all that Consultel1 stated:
-> FEATURE 983
-> You will now see LOG:type in 738662 (SETNNA) and press OK
-> You will now see PASSWORD: type in 266344 (CONFIG) and press OK
-> then you will see the ADMIN and the options for MBOX, AA, OTHR
Now follow Consultel1 advise on changing Voicemail Passwords, from his orginal post.
Good Luck!
You will need to dial into the system admin of the voicemail Feature 983 the password is dependant on how many digits your extensions use. 1020000 for 3 digit and 10020000 for 4 digit, 120000 for 2 digit. go through the screens
Mailboxes, modify, scroll to password and press change. Will reset to 0000.
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