Hand wheel does not turn forward - Brother SE-270D Computerized Sewing Machine

Test: Put needle on straight stitch. Put needle all the way to the left and turn the hand wheel forward.
Now move the needle to the right and do this again.
Did the hand wheel move all the way for one of the two sides the needle was placed?
If your answer is yes then you need to get the machine timed.
Also, make sure that your brake used for winding the bobbins is tight. If it is tight then loosen the small screw (usually on front of hand wheel). Move the brake forward a little more to tighten and then tighten the small screw again. Look at my picture.

Make sure your bobbin winder isn't in the wind position. If it is halfway nothing is going to work

Kim, there is nothing you can do yourself if the timing is out. But you can check it.
- Remove the needle plate and insert a brand new needle.
- Turn on the machine and put it into straight stitch in the center needle position.
- Turn the hand-wheel forwards until the needle is bottom dead center.
- Turn the hand-wheel forwards until the needle raises 2.2mm from bottom dead center.
- The Hook on the shuttle should now be directly behind the needle.
- If the hook is past, or not yet to the needle, the shuttle is out of time.

Hi - The bobbin holder (on top) has two positions. Back (toward the wheel) and forward (toward the head). Try moving the bobbin holder forward. Moving it forward will cause the motor to engage. Good Luck.

Thread is caught in the hook...Remove the upper thread and bobbin case...turn the hand wheel backwards and forwards by hand and remove the thread remands. Good Luck

Thread is caught in the hook...Remove the upper thread and bobbin case, turn the hand wheel backwards and forwards by hand and remove the thread remands

You need to remove bobbin case and turn hand wheel backwards and forwards by hand till needle comes up and remove race hook cover and hook....remove all thread remands.. and reassemble.

here is some troubleshooting
Download your manual.
manual
http://safemanuals.com/user-guide-instructions-owner-manual/SINGER/3116-_M

Ok I know that youve checked this, but I have to ask.
Pg 39
Check and make sure the reverse lever isnt engaged.

I'm looking at pg 27 and see you have a traditional bobbin casing (not a drop in) make sure your bobbin is wound well and the case is inserted correctly. (they are picky)
Change your needle make sure its in right and tight. (I have bent many a needle just slightly, and it causes huge issues with this particular type of bobbin casing)
Pg 35 gives a test for the bobbin tension. If your thread rolls, the tension is too loose, OR the case may have gotten damaged.

Lets see if this helped.
Good luck