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Check the wand and line for calcium build up especially in the nozzle. Hard water will deposit a lot of calcium in the system, which needs to be cleaned regularly to keep it running freely.
It could be one or more of a few causes. Easiest to check is the belt and/or brush roll. There are two switches for the brush roll. Both must be working properly. One is by the main power switch and the other is in the motor compartment. If the problem still persists check the brush bar motor in the power nozzle assembly
This is under vacuums. But I am sure that you are talking about a cell phone. So try dialing *228 and press send. Then listen to the prompts. This will reprogram your phone. If this does not work. Try *611
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