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Anonymous Posted on Dec 30, 2013

Glass lid for skillet exploded and shattered into small pieces; how can I get a replacement?

Stainless steel cookware set purchased from heartland America may 2012 purchased 1 year extended warranty. stainless steel cookware lid for skillet exploded while cooking and shattered into small pieces. food ruined as a result. called heartland America about this told only a 30 day warranty applied.. I purchased an extended warranty for 1 year and I am a member with another 30 day warranty period.. They should take better care of their loyal customers. No solution or other considerations given to loyal customer. what a bum deal! there should be some other recourse to take about this matter. Help please. thanks

1 Answer

Shira

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  • Expert 119 Answers
  • Posted on Nov 26, 2014
Shira
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Indeed there is a recourse. Contact the Better Business Bureau with a cc. to Heartland and you just may see some very speedy action on your behalf. It is even possible that the BBB itself sends a cc to companies they receive complaints about.

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