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Posted on Oct 03, 2007
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C840 resolution difficulties...

My C840 does not accept changes in resolution correctly. The default or native resolution is 1600 X 1200. When instructed to use a lower resolution it shrinks the display leaving a large black border around the perimeter of the screen and then reports that I am "attempting to use a screen resolution that is not optimzed for my computer". The key item that I noticed is that although it is changing the screen size the card is not expanding or "fit to screen" the result after the resolution is changed. I've reloaded video drivers and had no luck. Also, I noted that the first time this occured was while it was booting up. The typical "Dell" splash screen came up as usual and then was shrunk down to about 1/2 of it's normal size. From then on the only resolution that would fill the screen was the largest setting (16K X 12K) Do you know what could cause this??? Thanks in advance, Chris

  • talon325 Oct 04, 2007

    Thank YOU Demmy!

    After reading your comments I found a function on the computer labeled "FONT". This key is one of a group of function keys which are rarely if ever used. When I read your reply I realized what the "FONT" function must have been enabled and while booting the machine I held the Function key down and at the "DELL" splash screen pressed the "FONT" key. My display reverted back to its normal user mode and all has been corrected. Thanks again for your help!!!

    A+++

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  • Posted on Oct 03, 2007
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The type of screen you have is a UXGA screen. the optimal resolution for that is 1600 x 1200. changing the resolution for that will distort the screen causing black borders. If a computer has a 15.0+" SXGA+ screen with an optimized resolution of 1400x1050 and the screen's current resolution is set to 1280x1024 pixels, the display will shrink resulting in a black border surrounding the edges of the screen. Also, all other lower resolutions may be stretched to fit the screen. No border will be visible, but fonts may appear slightly fuzzy.

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1answer

"Input not supported" even though it appears to be displaying correctly.

You will need to go to advanced settings under resolution options and set the display to 60hz refresh rate then go back to resolution and set your native, the problem is its probably trying to default to 75hz and is causing an issue
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Frequency is out of range

What are you sending to the projector? The ES4 is a native S-VGA resolution machine. This means it has a 4:3 display panel with a pixel count of 800x600. It will accept higher resolutions, but there may be some combinations that are 16:9/16:10 that the projector isn't happy with; specifically 1080p @ 24/50/60Hz. It maxes out at 1080i 60Hz. So if you are connecting a laptop with a native resolution of 1920x1080 then the projector will struggle.

The other thing you should do once you get a signal working on the projector is to set the laptop output to the projector's native resolution. This will give the crispest image.

Toggle the laptop display (Fn + appropriate F key) so that laptop screen is off and the projector is the only thing getting a signal. Then right click on the Windows desktop area, and then select Graphics Properties from the sub menu. Change the settings from there.
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Frequency is out of range

What are you sending to the projector? The ES4 is a native S-VGA resolution machine. This means it has a 4:3 display panel with a pixel count of 800x600. It will accept higher resolutions, but there may be some combinations that are 16:9/16:10 that the projector isn't happy with; specifically 1080p @ 24/50/60Hz. It maxes out at 1080i 60Hz. So if you are connecting a laptop with a native resolution of 1920x1080 then the projector will struggle.

The other thing you should do once you get a signal working on the projector is to set the laptop output to the projector's native resolution. This will give the crispest image.

Toggle the laptop display (Fn + appropriate F key) so that laptop screen is off and the projector is the only thing getting a signal. Then right click on the Windows desktop area, and then select Graphics Properties from the sub menu. Change the settings from there..
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Projector Image Cut Off, Native Resolution Not Recognized by PC

after you connect the laptop and the image shifts to the right, press auto adjust on the remote and the image will get OK.
If not try resetting the projector settings to factory [not the lamp settings]
this should solve the problem
if not change the main board
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I have the mp771 model. My set up: 2 benq mp771 and 1 mitsubishi ew223 short throw. The 1st mp771 is the left projector, the 2nd is the mitsubishi (center) and the other mp771 is the right projector all...

Swap the two MP771s over and see if the fault lies with the projector or not. If the problem image swaps over then your two projectors are behaving differently. Perhaps a factory reset might help.

I'd say that it is more likely that the problem lies with your graphics card settings rather than the projector. Projectors, in general, have a native resolution. Most of them will accept non-native resolutions and interpret them to fit, but the actual resolution of the projector can't change. Triple Heads to Go are quite tricky to setup. You should check the TH2G manual and see that the screen resolution which you are attempting to use is supported, the analog versions are quite particular.

Adjust your graphics card settings and see if that helps (This is where you will find the solution!). You need to compare possible settings with those of the TH2G and the projectors (The projectors get 1/3 if the TH2G accepts and splits the signal properly). You should be able to view the actual projector input settings to see how they compare to what you expect.
Start at the lowest 12x3 screen resolution that the TH2G will accept and see if that helps. Make sure refresh rates are set to match too.
It can be a fiddly process, however once you find the correct settings then it should all work great for you.
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Display on Dell C840 has blackborders at low resolution

That should be normal. If you use a resolution that is lower then the physical device it will leave the edges black. If the screen printing is to small change fonts and icon sizes instead.
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Can't change the resolution

The frequency failure is probably a message from the monitor to say it cannot cope. When setting resolution click "advanved" and try reducing the frequency.
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Dell C840 Increasing resolution increase screen size and vice versa

Laptops when running in non native resolutions sometimes tend to use a small area, so that the bluring of text is not noticeable. The reason is that laptop text is only sharp in its native resolution, and in your case the possibility is that your native resolution is 1600x1200 (If you can post the exact model or a link with your machine configuration, I can confirm what the native resolution is).

However you can make the icons and text larger, the best way is to and change the font size in windows (display settings) from the normal to large or extra large. This makes all the fonts much larger and easy on the eye, and it also will keep the text large as you are still running it in native solution mode.
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