If you are not getting an operating light, the batteries are probably not installed properly. If you are getting a ligh check that freewheel mode isn't engaged. The manual for this scooter is at
http://www.goldentech.com/wp-content/uploads/FullSizeLuxury/CompanionOwnersManual%20081409.pdf
Page 23 Shows battery removal for disassembly, and page 28 is your battery instructions.
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