The problem you describe is not the fault of the phone, but a function of the Voice Mail system the phone is connected to. The solution previously posted is partially correct but each destination in the greeting table (the table entry associated with the number the auto-attendant recording tells the caller to press to reach a specific destination or feature) is assigned a function such as "info" or "forward" or a branch to another list of selections. If the selection does nothing then its configuration is incorrect, and it needs to be assigned to what ever function you want it to perform such as ring a specific extension, divert off to another branch of prompts, ring the attendant, etc. My suggestion is to get the model number and software revision on the Applications Module ("NAM") and post your question with as much detail as possible to the Nortel forum on the Tech Talk board at Sundance Communications (http://sundance-communications.com/forum/). Lots of well-seasoned professionals hang out there and I've always received very good support from posting there - they are equally respectful of old-timers and noobs and I've found them to be very professional and helpful with everything from simple mailbox glitches to a set-relocation function gone crazy. I'd give it a try.
Btw, I’m available to help over the phone in case u need at https://www.6ya.com/expert/dave_fb2c45146b845cea
SOURCE: Norstar M7310 auto attendant problem
As far as changing the # of rings, that may be your phone company. Feature 983 will get you in to change to number of rings. It goes as follows:
Feature 983
System coordinator mailbox # and password
OK
AA
Lines
Enter Line Number
OK
Table
Rings
CHNG
Enter the desired number of rings
If after changing the number of rings the Auto atendant does not pick up at all, You have to call your phone company and set up the second delay through them. We had the same problem here.
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