The machine's brew unit motor is not working correctly and needs service. A wire may be broken, motor can be burnt, or the power board is not sending enough power to the motor.
Best to bring it to a service center.
http://www.cerinicoffee.com/espresso-parts/espresso-machine-service-center-new-york.html
SOURCE: how do I clean my Saeco Vienna SuperAutomatica
In order to proceed with decaling of the espresso machine you need to have the solution appropriate for decaling an espresso machine.
Different brands of espresso machines, like Krups, Saeco, Gaggia e.t.a. have their own brands of decaling solutions. You should know that all of these are similar products so you can use them in all different bands if you don't have the one of you specific brand without any problem. So if you have Krups machine and you can only find Saeco decaling solution you can use it with the same results.
One thing you should have in mind Never use any Vinegar as a decaling solution since this will destroy some parts of the machines not instantly but in long term since vinegar is corrosive to this parts.
So the first thing is to remove any water fitters or small softeners that are included in you water tank. Fill the water tank with water up to maximum, dissolve your solution in the water you do need only two to three spoonfuls of solution.
Switch on the machine and wait to warm up. When the machine is ready you can turn the water knob and start getting some water in a pot. Leave it for a couple of minutes and then again the same. Do these until you draw off all the water with dissolve solution. After that leave the machine for more than 20 minutes. Remove then the remaining water with solution from the water tank, rinse it and fill it with fresh water. Now draw again continuously hot water from the machine in order to rinse it completely.
The last portion of hot water taste it to be sure that is pure clean and if not refill the water tank again and perform another rinsing.
Now the machine is ready to be used again.
Try to do decaling every 20 to 30 days.
If you plan to leave the machine unused for along time perform a decaling in order to avoid the possibilities of having the machine stuck when you will try using it again after a long time.
A machine which is used frequently every day is more secure to work fine even without any decaling but machines which are used rarely is more possible to have problems of stacking out in water outlet or coffee outlet.
SOURCE: i am looking for a manual to de-calc and clean in
Descaling Saeco Automatic espresso machines
SAECO VIENNA SUPERAUTOMATIC MACHINES:
SAECO VIENNA DIGITAL - MANUAL DESCALE PROGRAM
1. Fill the water tank with the Saeco descaling solution. (1 bottle of Saeco descaling solution to one full tank of water.)
2. Turn on the machine. Run approximately 1 cup through the steam wand by turning open the hot water steam valve). Turn machine off and let sit for 5 minutes.
4. Repeat this procedure until the water tank is empty. Then rinse water tank thoroughly and flush the machine by running two tanks of clear water through the steam wand.
5. To clear the "Decalcify" message on the Digital model, press the MENU/OK key to go into programming mode. Scroll up or down to select the "Signal.Descal" function. Press MENU/OK. Next, the messages " Quantity Water Not Reached" and "Left Quantity" will flash. Press MENU/OK again - the message "Reset Descaling Program - Yes" will appear. Press MENU/OK again. The Descale meter is now cleared.
SAECO VIENNA DIGITAL - AUTOMATIC DESCALE PROGRAM
1. Press the MENU/OK key to go into programming mode. Scroll up or down to select the "Descaling" function . Press MENU/OK key. Place a large container under the hot water/steam nozzle. Fill the water tank with Saeco descaling solution. (1 bottle of Saeco descaling solution to one full tank of water. Refer to the instructions on the bottle).
2. Then completely open the hot water/steam rotary valve/knob. The pump starts and the descaling program begins. During this phase the pump runs at intervals and the message "Machine is Descaling" is displayed. The complete program takes about 40 minutes. Do not add any water to the tank during this phase. When the message "Descaling Finished" appears, close the hot water/steam valve. The message "Rinse Machine" will appear.
4. Remove and rinse water tank thoroughly, fill with fresh water and replace on machine. Empty the container under the hot water/steam nozzle and replace. Flush the machine by running the tank of clear water through the hot water/steam wand until the message "Rinsing Finished" appears. Exit the Programming mode by pressing "MENU/OK" Refill the water tank with fresh water.
5. To clear the "Decalcify" message on the Digital model, press the MENU/OK key to go into programming mode. Scroll up or down to select the "Signal.Descal" function. Press MENU/OK. Next, the messages " Quantity Water Not Reached" and "Left Quantity" will flash. Press MENU/OK again - the message "Reset Descaling Program - Yes" will appear. Press MENU/OK again. The Descale meter is now cleared.
Descaling Single Boiler Home espresso machines
(HOME SINGLE BOILER ESPRESSO MACHINES)
Approximately every 3 months (depending on your use and the water hardness), clean the machine with natural citric acid based decalcifying agent.
1. Add a descaling solution into the water reservoir. Mix thoroughly to dissolve (use warm water for better results).
2. Remove the filter holder and place a cup under the group head and another cup, or other container, under the steam wand to catch cleaning solution.
3. Turn espresso machine on, turn coffee pump on and run approximately 8 oz. of solution through the brew head. Turn machine off and let the machine sit for 15 minutes.
4.Run approximately 8 oz. through the steam wand, and again, turn machine off and let sit for 15 minutes.
Repeat by allowing solution to run alternately through the steam wand and brew head. Turn espresso machine off after each cycle. Repeat process until solution has been run through.
5. Do not leave espresso machine on. Do not wait for the ready light to come on. Do not use the steam switch during this process. Do not allow reservoir to run empty!
6. Rinse reservoir thoroughly with fresh water. Refill reservoir with fresh water. Run half a tank of fresh water through group head, alternating between group head and steam wand.
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