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We have a different message that plays after office hours. A staff member attempted to record a new message when I was on vacation. Now when calling after hours the message is my recorded message followed by hers. This happens no matter which closed message I choose. I can not find her message anywhere else. (No message is her recording). HELP!!
missamy, does your atuo attendant have it's CCR(custom call routing) turned on? The CCR is where it asks you to press 1 for this and 2 for that.missamy, does your atuo attendant have it's CCR(custom call routing) turned on? The CCR is where it asks you to press 1 for this and 2 for that.
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Sounds like you have a complete recording in the company greeting and another complete recording in the CCR tree. The scenario you described is exactly what happens when you have recorded the entire greeting under company greeting and the CCR tree greeting. A quick solution is to record 1 or 2 seconds of silence in either the company greeting or the CCR tree greeting. Do you know where or how the last greeting was recorded? If you do I would reord the silence in that place.
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Let's pretend that this is a TA-824 system with DISA and it's answering all phone calls. It's not likely that you can do much of anything unless you know what system the phone is connected to and have the manual and ability to do programming. With a bit of reprogramming, you can make the system perform like a regular system.
I'd suggest a call to the Panasonic service company.
It sounds to me you have manufacture defect, you said it worked fine for two hours and then you ran into problems, if there were issues with the cd's they would not have played. I would do yourself a favor and return it for exchange or for a different unit.
Greeting message
When the unit answers a call, callers are
greeted by a greeting message. You can
record your own greeting message or
use a pre-recorded greeting message.
Recording your greeting
message
You can record your own greeting
message (2 minutes max.).
1 {GREETING REC}
2 Within 10 seconds, press
{GREETING REC} again.
3 After the base unit beeps, speak
clearly about 20 cm (8 inches) away
from the MIC.
4 Press {?} (STOP) to stop recording.
Using a pre-recorded greeting
message
If you erase or do not record your own
greeting message, the unit plays a prerecorded
greeting message for callers
and asks them to leave messages. If the
message recording time (page 39) is set
to “Greeting only”, caller messages
are not recorded and the unit plays a
different pre-recorded greeting message
asking callers to call again.
Playing back the greeting
message
Press {GREETING CHECK}.
Erasing your greeting
message
If you erase your own greeting message,
the unit plays a pre-recorded greeting
message for callers.
Press {GREETING CHECK}, and then
press {ERASE} while your greeting
message is playing.
Listening to messages
using the base unit
When new messages have been
recorded, the message indicator on the
base unit flashes.
Press {6}.
L If new messages have been recorded,
the base unit plays back new
messages.
L If there are no new messages, the
base unit plays back all messages.
Operating the answering
system
Key Operation
{^} or {V} Adjust the speaker
volume
{7} Repeat message
(during playback)*1
{8} Skip message
(during playback)
{?}
(STOP)
Pause message
– To resume playback,
press {6}.
– To stop playback
completely, press
{?} (STOP) again.
{ERASE} Erase currently playing
message
*1 If pressed within the first 5 seconds of
a message, the previous message is
played.
Hi, this sounds like you have done everything right, are you sure that you are going into the night message VM box? I have uploaded a video explaining Voice-Mail, go to http://abbeytelecom.com for more like this
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missamy, does your atuo attendant have it's CCR(custom call routing) turned on? The CCR is where it asks you to press 1 for this and 2 for that.
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