Whole instrument panel stopped working. no gauges.. no lights.. no indicators...nothing 2003 tahoe
there is a "special policy" for that vehicle
Document ID# 2037454
Subject: Special Coverage Adjustment-Instrument Panel Cluster Gauge Needle Functions #07187A - (11/08/2007)
Models: 2003-2004 CADILLAC ESCALADE, ESCALADE ESV, ESCALADE EXT
2003-2004 CHEVROLET AVALANCHE, SILVERADO, SUBURBAN, TAHOE
2003-2004 GMC SIERRA, YUKON, YUKON XL
THE
SERVICE PROCEDURE IN THIS BULLETIN HAS BEEN REVISED. IN A SMALL NUMBER
OF VEHICLES, THE GAUGE SWEEP TEST MAY NOT ALWAYS CONFIRM THE CONDITION.
PLEASE REVIEW THE SERVICE PROCEDURE IMMEDIATELY.
DUE TO PART
AVAILABILITY, THIS SPECIAL COVERAGE IS BEING ADMINISTERED IN PHASES. YOU
WILL BE NOTIFIED AS EACH ADDITIONAL PHASE IS RELEASED.
CUSTOMERS
ARE BEING INSTRUCTED TO CONTACT THE DEALERSHIP TO ARRANGE AN
APPOINTMENT IF THEY BELIEVE THEIR VEHICLE HAS THIS CONDITION. THE
CUSTOMER IS BEING ASKED TO PROVIDE THE VIN SO THE IPC CAN BE ORDERED IN
ADVANCE OF THE SCHEDULED APPOINTMENT. THIS WILL ELIMINATE THE NEED TO
KEEP THE VEHICLE OVERNIGHT. DEALERS ARE TO OBTAIN THE VEHICLE MILEAGE
WHEN SCHEDULING A SERVICE APPOINTMENT. THE VEHICLE MILEAGE WILL BE
REQUIRED WHEN PLACING AN ORDER FOR THE IPC.
Condition
Some
customers of 2003-2004 model year Cadillac Escalade, Escalade ESV, and
Escalade EXT; Chevrolet Avalanche, Silverado, Suburban, and Tahoe; and
GMC Sierra, Yukon, and Yukon XL vehicles have reported that one or more
of the instrument panel (IP) cluster gauges stick, flutter, or become
inoperative. This may cause inaccurate readings, including the
speedometer and fuel gauge.
Special Coverage Adjustment
This
special coverage covers the condition described above for a period of 7
years or 70,000 miles (110,000 km), whichever occurs first, from the
date the vehicle was originally placed in service, regardless of
ownership.
Dealers are to replace the instrument panel cluster
after the condition has been verified. The repairs will be made at no
charge to the customer.
For vehicles covered by Vehicle Service
Contracts, all eligible claims with repair orders on or after September
28, 2007 are covered by this special coverage and must be submitted
using the labor operation codes provided with this bulletin. Claims with
repair orders prior to September 28, 2007, must be submitted to the
Service Contract provider.
Vehicles Involved
Involved are
certain 2003-2004 model year Cadillac Escalade, Escalade ESV, and
Escalade EXT; Chevrolet Avalanche, Silverado, Suburban, and Tahoe; and
GMC Sierra, Yukon, and Yukon XL vehicles built within the following VIN
breakpoints:
I had the same thing happen to my 2004 Escalade Esv. It started with my gas gage then the oil gage started acting up. I had it fixed by a reputable mechanic. They ordered a dashboard cluster. Its exspensive (between 300.00 and 400.00 depending on how much labor they charge you) but it fixed all of the problems. Usually when one item in the dash board goes out the rest are surely to follow. Good luck!
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