I want to change the name with my extension (with Feature 983) but when I enter my extension it says Mailbox not valid even if it's the good one! What can I do?

Question 1

0helpful

2answers

How do I unlock voicemail on a hand set?

Enter the admin mailbox (usually FEATURE 981). Follow the prompts to enter the mailbox change menu for the box you need to reset and select the "reset password" function. This unlocks the box and sets the password to 0000, which will then prompt the user to enter a new password when the mailbox is opened.

Btw, I’m available to help over the phone in case u need at https://www.6ya.com/expert/dave_fb2c45146b845cea

Jun 27, 2014 • Nortel Computers & Internet

0helpful

1answer

Nortel phone - VM box locked contact admin - tried solutions & no luck

Hi Lyndsay,

Have you tried feature 985, and then press 9, and enter the passed resetsmppwd? That should reset the login on feature 983 to 1020000 for three digit extensions, or 102000 for two digit extensions. Once you get into there, you can reset the mailbox password for the general delivery mailbox. Depending on your system, even though the general delivery mailbox might be on extension 363, the mailbox number is likely to be 100.

Jan 04, 2014 • Nortel T7316E 2-Line Corded Phone

0helpful

1answer

Names are different on voicemail and extentions how do I change them on the voicemail

Hi Denise,
You should generally delete and re-add mailboxes when someone new takes over an extension. It allows the new person to customize the mailbox from scratch.

If all you want is to change the name, go:
Feature 983
Password: 1020000
Select Mbox
Enter the Mailbox number
Hit Next until you see the name, and then select change.
Enter in the new name, press next, and then hang up.

Nov 21, 2013 • Nortel T7316E 2-Line Corded Phone

1helpful

3answers

My MBOX is locked on my T7316E Nortel phone. Also, trying to retrieve messages from home I somehow changed the password and I don't know what it is.

Feature 983 log in is 120000 (if 2 digit extension, 1020000 if 3 digit, 10020000 if 4 digit extensions)
Select Mbox, enter that locked extensions mail box number, You will see password RESET. Select RESET. Release out. This will reset that mail box password to 0000. Use feature 981 on that phone and enter the new default password of 0000. you will then be prompted to change the password.

Feature 985 will show you your mailbox extension

Apr 25, 2011 • Nortel T7316E 2-Line Corded Phone

0helpful

1answer

Well i just started here i need to change greetings, and passwords for voicemail boxes..no one currently working here knows anything about it....how do i do this?

How to Change a Mailbox Password 1. To access the voice mail system press "Feature".
2. Press "983".
3. When you see "Log:" enter "120000" for 2 digit extension numbers, enter "1020000" for 3 digit extension numbers.
4. Press "OK".
5. Press "MBOX".
6. Press "CHNG".
7. Enter the mailbox number you wish to reset.
8. Press "Reset".
9. Press "Rls" to exit (orange button to the right of the number buttons).
Default password is "0000".

After you dial Feature 9 8 1 and type in the password, if you press the number 8, this will get you into the admin for your mailbox; where you can change the password, name, and greeting, just listen to the prompts.

Apr 23, 2009 • NorStar Meridian M7310 Phone

3helpful

1answer

Mailbox locked callpilot 100

How to Change a Mailbox Password
1. To access the voice mail system press "Feature".
2. Press "983".
3. When you see "Log:" enter "120000" for 2 digit extension numbers, enter "1020000" for 3 digit extension numbers.
4. Press "OK".
5. Press "MBOX".
6. Press "CHNG".
7. Enter the mailbox number you wish to reset.
8. Press "Reset".
9. Press "Rls" to exit (orange button to the right of the number buttons).
Default password is "0000".

Apr 21, 2009 • NorStar CallPilot 100

33helpful

1answer

Mailbox locked how to unlock it

First you will have to find out the extension number that is giving you issues.

How to Change a Mailbox Password
1. To access the voice mail system press "Feature".
2. Press "983".
3. When you see "Log:" enter "120000" for 2 digit extension numbers, enter "1020000" for 3 digit extension numbers.
4. Press "OK".
5. Press "MBOX".
6. Press "CHNG".
7. Enter the mailbox number you wish to reset.
8. Press "Reset".
9. Press "Rls" to exit (orange button to the right of the number buttons).

Default password is "0000".

Apr 20, 2009 • NorStar M7310 Phone

0helpful

1answer

Information mailbox

Solution

Feature 983 - enter password 102xxxx

Mailbox
Change
Enter mailbox number
Password hit next
Extension hit next
service class change to 1 for regular mailbox, 7 is for information mailbox

Sep 11, 2008 • NorStar M7310 Phone

1helpful

1answer

Initialising Mailbox

To Log Into System Administration:
1. Enter Feature 983
2. The display will show "LOG", enter your login password
a. If your company extensions are 2 digits long enter "120000"
b. If your company extensions are 3 digits long enter "1020000"
c. If your company extensions are 4 digits long enter "10020000"
3. Press the softkey under "OK"
To Create a New Mailbox:
1. Log into system administration
2. Select the softkey under "MBOX"
3. Select the softkey under "ADD"
4. Enter the mailbox number (extension. you want to add
5. Mailbox type: Subscriber and then select "OK"
6. Extension: Usually the same as the mailbox number
7. Service Class: Enter 1
8. Name: Enter the name using the dial pad. Enter last name first, press "# #" to enter a comma, and then enter the first name. When spelling the name, press # to move to the next character
9. Directory: Y (Yes.
10. Message Waiting: Y (Yes.
11. Out dial: Pool, enter 1 and then OK
12. Accept: 1, select OK
To Delete a Mailbox:
1. Log into the system administration
2. Select the softkey under "MBOX"
3. Select the softkey under "DEL"
4. Enter the mailbox number (extension. you want to delete
5. Select the softkey under "Delete"
To Reset a Mailbox Password:
1. Log into system administration
2. Select the softkey under "MBOX"
3. Select the softkey under "Chng"
4. Enter the mailbox number you want to reset the password for
5. The display shows "Reset Password"
6. Select the softkey under "RESET"
7. Press the release key
*The new password will be "0000", the system will ask the user to change this the first time they log into their mailbox using this password.
To Change the Name on a Mailbox:
1. Log into system administration
2. Select the softkey under "MBOX"
3. Select the softkey under "Chng"
4. Enter the mailbox number (extension. you want to change the name on
5. The display shows "Reset Password"
6. Select the softkey under "Next", keep hitting "Next" until the display shows the name
7. Select the softkey under "Chng" to enter a new name
8. Enter the name using the dial pad. Enter last name first, press "# #" to enter a comma and then enter the first name. When spelling the name, press "#" to move to the next character
9. Select the softkey under "Next" to save the change
10. Hit the release button
To Change the "Recorded" Name for the Company Directory:
1. Have the Voicemail User log into their mailbox, after putting in their password, press the button under "Admin" (or press the number 8 key., and then press the number 1 key.
2. You will hear the old recorded name and then the system will "beep", prompting you to record a new name (name only here, not greeting..
3. Press "Ok" in the window when you are done recording and then "Ok" again to accept the recording

Apr 23, 2008 • NorStar M7310 Corded Phone

80helpful

6answers

Nortel T7316E

To reset passwords for Feature 983 do the following

Press Feature 985
Press 9
Enter 73738767793
Press OK

Now go back to Feature 983
Enter 120000 for 2-digit extensions, 1020000 for 3-digit or 10020000 for 4-digit

Aug 21, 2007 • NorStar T7316E Corded Phone

Question 2

curlycord

NorStar Expert 277 Answers
Posted on Aug 01, 2012

curlycord

NorStar Expert

Joined: Apr 10, 2009

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General Mailbox is mailbox 100 and often behind reception (ex221)

When you do change the name from GD make sure to do last name first and press # twice to insert comma then spell first name.

Anonymous Aug 01, 2012

Thanks !!! it worked ! Thanks !!! it worked !

×

Answer 2 · 12/11/2009 12:00:00 AM

george peters

860 Answers
Posted on Dec 11, 2009

SOURCE: I am locked out of

to reset the administrator pasword enter feature 985 press 9, at the password prompt enter 73738767793 (resetsmpwsd) and press ok or #,press yes to reset password. password should be defaulted to 0000. then try Feature 983. if your system has 2 digit intercom #s your password is 120000 if your system has 3 digit intercom #s your password is 1020000.

Testimonial: "OMG THANKS SO MUCH!!!!!!!!!!!!!! YOU FIXED IT!!!! THANK YOU THANK YOU!"

A

Anonymous

Posted on Dec 24, 2007

SOURCE: NorStar T7316E Corded Phone Problem - mailbox locked

You will need to dial into the system admin of the voicemail
Feature 983
the password is dependant on how many digits your extensions use. 1020000 for 3 digit and 10020000 for 4 digit, 120000 for 2 digit.
go through the screens

Mailboxes, modify, scroll to password and press change.
Will reset to 0000.

Anonymous

6 Answers
Posted on Jul 01, 2009

SOURCE: Log #

If you are not the System Administrator/Coordinator, your phone doe not have this privilege.

Please use the Feature 981 enter your password. You really should ask your Administrator to delete your mailbox and re-add it.

Answer 3 · 12/11/2009 12:00:00 AM

george peters

860 Answers
Posted on Dec 11, 2009

SOURCE: I am locked out of

to reset the administrator pasword enter feature 985 press 9, at the password prompt enter 73738767793 (resetsmpwsd) and press ok or #,press yes to reset password. password should be defaulted to 0000. then try Feature 983. if your system has 2 digit intercom #s your password is 120000 if your system has 3 digit intercom #s your password is 1020000.

Testimonial: "OMG THANKS SO MUCH!!!!!!!!!!!!!! YOU FIXED IT!!!! THANK YOU THANK YOU!"

Answer 4 · 12/24/2007 12:00:00 AM

A

Anonymous

Posted on Dec 24, 2007

SOURCE: NorStar T7316E Corded Phone Problem - mailbox locked

You will need to dial into the system admin of the voicemail
Feature 983
the password is dependant on how many digits your extensions use. 1020000 for 3 digit and 10020000 for 4 digit, 120000 for 2 digit.
go through the screens

Mailboxes, modify, scroll to password and press change.
Will reset to 0000.

Answer 5 · 7/1/2009 12:00:00 AM

Anonymous

6 Answers
Posted on Jul 01, 2009

SOURCE: Log #

If you are not the System Administrator/Coordinator, your phone doe not have this privilege.

Please use the Feature 981 enter your password. You really should ask your Administrator to delete your mailbox and re-add it.

Related Topics:

I want to change the name with my extension (with Feature 983) but when I enter my extension it says Mailbox not valid even if it's the good one! What can I do?

1 Answer

curlycord

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My MBOX is locked on my T7316E Nortel phone. Also, trying to retrieve messages from home I somehow changed the password and I don't know what it is.

Well i just started here i need to change greetings, and passwords for voicemail boxes..no one currently working here knows anything about it....how do i do this?

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I want to change the name with my extension (with Feature 983) but when I enter my extension it says Mailbox not valid even if it's the good one! What can I do?

1 Answer

curlycord

3 Related Answers

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Anonymous

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Attachments: Added items

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How do I unlock voicemail on a hand set?

Nortel phone - VM box locked contact admin - tried solutions & no luck

Names are different on voicemail and extentions how do I change them on the voicemail

My MBOX is locked on my T7316E Nortel phone. Also, trying to retrieve messages from home I somehow changed the password and I don't know what it is.

Well i just started here i need to change greetings, and passwords for voicemail boxes..no one currently working here knows anything about it....how do i do this?

Mailbox locked callpilot 100

Mailbox locked how to unlock it

Information mailbox

Initialising Mailbox

Nortel T7316E

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How do I unlock voicemail on a hand set?

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