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Posted on Nov 28, 2008

Toilet won't stop running

We have a Kohler Ingenium toilet and it won't stop running. The black part in the toilet that is suppose to come up and make the water stop running doesn't come up all the way(it sticks and the water runs past it). How do we fix it?

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  • Posted on Aug 07, 2009
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I have a Kohler toilet and Ingenium fill valve 85297-AA. My toilet kept running, the fill valve black cylinder wouldn't pop up and when I added blue food coloring to the tank, the blue color seeped through to the toilet bowl. First I replaced the flapper and that allowed the fill valve piece on the cylinder to pop up correctly and blue dye no longer seeped through to the bowl. I still heard a hissing sound when the toilet tank had filled and no water was going into the overflow tube. I called the tech support number on the Kohler website 1-800-4KOHLER (1-800-456-4537) . Here's what solved the problem: Turn off the water to the toilet.Take off the white cap of the fill valve by pushing it down and turning it counterclockwise as you would open up a childproof pill container. Then unhook the metal hook. Hold a cup upside down (I used a strong plastic cup) over the part of the fill valve that is left in the tank and turn on the water. (You need the cup because otherwise the water will squirt up to the ceiling.) The water will flush out the fill valve. Replace the cap and the hook and flush.

  • 10 more comments 
  • Anonymous Sep 22, 2010

    One thing to note that might not be obvious: when you rotate off the white cap you also rotate the arm. You can also see the instruction sheet for this model valve:http://support.fluidmaster.com/realdialo...

  • TiddlyD Jan 05, 2011

    Wow, this was exactly the problem. Also have a Kohler toiler (new); started hissing and running constantly. I followed this procedure and it fixed the problem. Thanks.

  • Anonymous Mar 02, 2012

    AWESOME!!! I am a stay at home mom and I LOVE the internet. My toilet was driving me crazy with this teensy hissing noise. My husband's ears could not even pick it up, but I knew we were wasting a lot of water. I found this post and fixed the problem. THANK YOU!

  • Anonymous Apr 08, 2013

    This worked for me too but I was afraid of breaking the fill valve. I unsnapped the plastic fill adjustment screw from its holder and the fill valve rotated easily. Otherwise, I could not get it to rotate at all.

  • spfsnana
    spfsnana Jul 14, 2013

    Thank you! This worked like a charm! Good deed done!

  • Chad Oct 01, 2013

    worked for me too. some scale broke loose in y pipes and clogged the valve seat. Saw a big chunk come out when I cracked open the water supply with the top assembly removed. thanks for the instructions :)

  • jim172464
    jim172464 Feb 20, 2014

    Awesome! Thank you

  • jim172464
    jim172464 Feb 20, 2014

    Awesome fix! Thanks!

  • Nantz BikerNantz
    Nantz BikerNantz May 14, 2014

    Worked like a charm...thanks!

  • Jerry Carter
    Jerry Carter May 30, 2014

    Many thanks worked great!!

  • Alexander Babin
    Alexander Babin Sep 03, 2014

    Thank You!!! Worked perfectly.

  • Mr O
    Mr O Jun 11, 2020

    worked for me. how strange. thank you very much

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  • Posted on Jan 03, 2010
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There is a metal rod that adjusts how low in the water the black cylinder thing-y sits. Squeeze the top and bottom of the little clips and move the black cylinder farther down on the rod. This will make the black things rise with less water and then the water will stop flowing before it reaches the top of the overflow tube. Worked for me.

  • jack_46234 Apr 26, 2011

    Please, just be careful to not bend the rod..

  • Anonymous Apr 19, 2013

    i did this and the water is to the top of the overflow tube and I cant get it to move down now. Am I going to have bigger problems?

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  • Posted on Nov 28, 2008
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Clean around the black rubber that seats and make sure it lands flush,replace if ness.and ajust the chain with the link so it seats all the way down.

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  • Posted on Nov 28, 2008
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Open the back and look in, there is usually a plastic slide that goes up and down, cheap easy fix, say 7-8 dollars at your local homedepot. Also if your not interested in that, make sure the water is rising in the tank far enough, grab the end of the float in one hand, and the other end of the rod in the other (possibly take the rod and float out first, just incase), and then bend the thin metal rod downward so the float meets the water, that will make the float rise all the way stopping the water running.

  • shirleybelle Sep 09, 2010

    That sounds like adjusting an old fashioned ballcock, not the new plastic flush valve and fill valve. Shirley

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good luck,
steve
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My toilet runs constantly

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