SanDisk Sansa e250 MP3 Player Logo

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Posted on Nov 23, 2008
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''Key LOCKED. System Shutdown.'' Problem

I have a Sansa e280 and whenever I turn it on or try to charge it this message appears: "Key LOCKED. System Shutdown." Any help?

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ThaMp3Doctor

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  • Master 8,597 Answers
  • Posted on Dec 17, 2008
ThaMp3Doctor
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Joined: Feb 04, 2008
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Disengage the hold/lock button on top of the player.

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Key locked, system shutdown. unable to recognise in computer. not opening

There's a slide switch on the top end of the machine, near the headphone jack. Slide the switch away from the jack to unlock it.
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Since more than a month has gone by without a response, I assume my suggestion worked.
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To unlock it Press and Hold the Home button until an “Unlocked” Message appears. also Press and hold the home button to lock the unit, this can only be preformed when the unit is powered. good luck.
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there is a hold button on the top of your device. move it to the left and then turn it on.
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Turn off the HOLD button on the top of the SANSA Thank you Computerrep
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you have to turn the lock off by moving the lock tab on the side of the mp3 player to the left.
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Sounds to me like your hold switch is on. Have you tried sliding your hold switch on top of the player, next to the headphones jack to the off position?
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Have you tried recharging the battery? If it is not showing when you connect it to your computer, try holding down the Menu/On-Off button for 15 - 30 seconds and see if it goes on. 
If you need a new battery this is a good place to get one:
http://www.jr.com/JRProductPage.process?Product=4153711
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"Key Locked Sysytem Shutdown Message"

the switch on top of your sansa is set to the locked position (shows orange). switch it to the other position.
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