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Sounds like a big wad of cotton stuck in the bobbin carrier.
Take the bobbin carrier out and clean out all the stuff.
Here is a website that has a manual available and also can answer questions. https://www.manualsearcher.com/pfaff/tiptronic-2010/manual
To change the bulb in the Pfaff Tiptronic 2030, you need the bulb remover that was in the original accessory package. Push the bulb remover up into the sewing machine (at the bulb) as far as it will go. Rotate the tool (and the bulb) one-half rotation counter-clockwise. Bring the tool and the bulb down and remove the bulb from the remover tool. To put the new bulb back in, put it into the diagonal holder until the pins engage. Push the bulb up into the lamp holder of sewing machine as far as it will go. Rotate the bulb one-half rotation clockwise. Remove the bulb changer tool. The bulb should remain in the sewing machine. This, https://www.sewingpartsonline.com/bulb-remover-412570101.aspx , may be the correct replacement for the tool.
I found three Pfaff Tiptronic machines on eBay, but not your exact model, but one of the models listed may be acceptable. When I searched, there was a 6720, 2030, and another 6720.
The 2030 was $299. When you click on the link, you may get a different selection because it will search for what is listed at the time you click on this link:
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