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Posted on Mar 30, 2012
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I have a 1 tb hitachi external hard drve but when I plug it in I get a message saying this device can perform faster if I have usb2 although my laptop was USB2 when purchased.. When I look for the device in my computer my laptop stops responding until I take out the device cable... Any ideas what I can do?

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Michael Green

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  • Master 3,799 Answers
  • Posted on Mar 31, 2012
Michael Green
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Your laptop may have both USB 2 and 1.1 ports try in a different port. You don't say what your laptop is though.

5 Related Answers

Anonymous

  • 50 Answers
  • Posted on Feb 24, 2008

SOURCE: Cruzer 2gig won't see usb 2.0

1)maybe not all of the slots are USB2.0 try the furthest slot from the one you put it in or in front of your computer.

2) you should NEVER format a flash drive. It will not work after a format. You now need a new disk.

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Anonymous

  • 1 Answer
  • Posted on Aug 30, 2008

SOURCE: HARD DRIVE ENCLOSURE RECOGNITION BY MY PC PROBLEM

Had the same problem today. I finally noticed that the pin bay on the enclosure was large enough to allow the pins to be offset by one pin set. The open pins were hidden by wires. Once I carefully aligned the pins, everything worked fine.

Robert

Anonymous

  • 358 Answers
  • Posted on Jan 03, 2010

SOURCE: Computer won't recognize (Vista)

Hello,

First of all make sure that the USB port that you are

using to connect it to your PC is a USB 2.0 port, and

not USB 1.0.

Also if it came with an external power, connect it to

the external power before putting on your PC.

This is because the voltage supplied by USB 1.0 is

lower than that of USB 2.0 and therefore might not

be enough to power up your USB Drive.

After making sure about this, power up your system,

and plug the harddrive, then Right-Click on my

computer icon, select manage, then go to Disk

Management Option.

On the Disk management option Page you should

see ALL the drives installed on your system,

including the hidden ones, so what you will just do is,

try and locate the one representing your harddrive,

and right click on it. then select "Change Drive letter

and Paths", and give the drive any new, unique letter

(i.e alphabet) different from the ones already on your

system, and click on OK.

This should make your harddrive to be detected

automatically.

Try this out and let me know how it goes.

Hope this helps you out.

Goodluck!

Brandon Robinson

  • 107 Answers
  • Posted on Feb 22, 2010

SOURCE: USB's slow and external drive

For the USB ports, you may want to verify that the drivers for the "enhanced USB" are up to date and for USB 2.0 or 1.1. USB 2.0 ports are generally backwards compatible for 1.1 devices. The "enhanced" does indicate USB 2.0 controller. 30mins to backup 3GB to your external drive is a VERY long time. USB 2.0 transfers data up to 480mbps, but if you get an error message indicating that the device can perform faster on a 2.0 port, you maybe transferring data at 12mbps which is USB 1.1 speed

To speed up the transferring of data, identify which USB contoller in Device Manager is the USB port you're having a problem with, and delete it from Device Manager. Then, plug in your external drive into a USB port its never used before.

As for the naming of hard drives, Hitachi partners with several drive manufacturers including Dell and IBM.



If you need further help, reach me via phone at https://www.6ya.com/expert/brandon_bf4b4a06876c89a0

Testimonial: "Hi Thanks very much for getting back to me so quickly with a solution to the USB and external hard drive problem I am having. I have tried all that you suggested, but the problem remains. Have you any more ideas I can try please ? Regards, Bret"

Silverdragon

electronic & computer repair& servicre

  • 12061 Answers
  • Posted on Mar 03, 2010

SOURCE: WD Element 1 TB on Windows 98SE system

You can NOT access 1TB under Win 98SE, It is unable to "Address" that much memory, it is simply mathematically impossible. You have to upgrade to a system that CAN address that much memory, such as a 32 Bit system. better still a 64 bit system.

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USB's slow and external drive

For the USB ports, you may want to verify that the drivers for the "enhanced USB" are up to date and for USB 2.0 or 1.1. USB 2.0 ports are generally backwards compatible for 1.1 devices. The "enhanced" does indicate USB 2.0 controller. 30mins to backup 3GB to your external drive is a VERY long time. USB 2.0 transfers data up to 480mbps, but if you get an error message indicating that the device can perform faster on a 2.0 port, you maybe transferring data at 12mbps which is USB 1.1 speed

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If you need further help, reach me via phone at https://www.6ya.com/expert/brandon_bf4b4a06876c89a0

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