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Bee Davison Posted on Dec 07, 2011
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Unable to connect to cable network after downloading network drivers

I keep getting "The page cannot bee displayed" prompt when attempting to access the internet. I've gone into device manager and updated net adapter.

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  • Expert 220 Answers
  • Posted on Dec 18, 2011
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You need to be sure that your network settings are properly set. If you're behind a router, make sure that your computer is in the same network with it. Ping any website like google.com and see the result by entering this command in command prompt: ping google.com. Here is a picture showing what you should see if everything is ok.
unable to connect to cable network after downloadi - 12_18_2011_10_22_52_pm.jpg
If your result is something like "Destination host unreachable" or "request timed out" try this command: ping 173.194.66.103.If you have ping with the second command - you should fix your DNS input in Network settings. Usually for DNS server you should use the IP address of your router.If you have ping in both scenarios - you should check Internet Options of your Browser. Make sure you have entered proxy settings if you're using one. Make this initial diagnostic and write about the results so that I could help you.

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I CAN'T GET GUIDE TO DOWNLOAD.I DO HAVE AN IP ADDRESS THAT SHOWS UP IN MY SYSTEM SETTINGS AND I'VE TRIED CHANGING MY CONNECTION TO WIRED INSTEAD OF WIRELESS THAT DIDN'T WORK. I EVEN TRIED TO RUN THE SETUP...

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Check your Microsoft Program Guide subscription status.

I hope this helps.

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(Upstream downtime issues have sometimes been a problem for me. I have created a batch file to check if my router, DSL hub (the point where my local loop connects to the ISP's network), DNS servers and regularly accessed sites are available. This started as a text file then I did a file save as "pingisp.bat" (with the quotes). The text file has several lines: each starts with ping and either the IP numbers for each device (or location) or address of a site. The browsing to the router status page gave me most of the IP numbers I needed. Any site that is not connecting gives a site unreachable message for several attempts. Working sites report how long it took for the packet to return.)
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