Fault codes associated when ink count flags are stuck after melting 2.5 ink sticks.(Black ink)
1. Are the ink sticks all Xerox ink? Are they the correct ink sticks for the printer model?
Yes)Go to Step 2.
No)Advise customer. Run clear ISC Fault test to clear the error. The clear ISC fault menu item is located in the internal diagnostics function menu. This must be performed following an ink loader replacement.
2. Manually verify that the ink stick is able to advance in the ink loader chute. Check for broken or wrong type ink sticks.
Yes)Go to Step 3.
No) Remove any blockage and/or replace the ink stick. Run clear ISC Fault test to clear the error. The clear ISC fault menu item is located in the internal diagnostics function menu.
This must be performed following an ink loader replacement.
3.Run the appropriate Ink Melt [1, 2, 3, 4]
Heater test.
1 = Yellow
2 = Cyan
3 = Magenta
4 = Black
Did the test pass?
Yes)Replace the printhead.
No) Replace the ink loader assembly. Run clear ISC fault test to clear the error. The clear ISC Fault menu item is located in the internal diagnostics function menu. This must be performed following an ink loader replacement.
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