20 Most Recent Xerox Phaser 8500/DN Printer Questions & Answers


Service manual says:
5,004.44: Y-Axis fault_general fail problem with Drum motion sub-system.

readme3x_0.jpg

Xerox Phaser ... | Answered on Oct 08, 2018


are you using the correct driver? If you are printing from an Apple Mac you need to load the postscript driver other wise install the pcl6 driver

Xerox Phaser ... | Answered on Jan 25, 2018


it may be the cartridges are dried up from being stored incorrectly take them back get new ones to rule that out first !! Hope this helps!!

Xerox Phaser ... | Answered on Jul 21, 2017


This model of printer has a known fault with the LCD panel.

Contact xerox in your country, who will arrange to have a replacement front panel sent out to you to install


Xerox Phaser ... | Answered on Jul 20, 2017


That is a known problem with the 8500 phaser family.
Contact Xerox at 1-800-835-6100, They WILL replace it for free. It is a known problem.
I really believe that display is failing. very common problem.
Just tell them the display is blank when you call. But they are faulty. Very faulty.

Xerox Phaser ... | Answered on Feb 13, 2017


you should service this printer

Xerox Phaser ... | Answered on Sep 09, 2016


problem on cleaning very costly.

Xerox Phaser ... | Answered on Sep 09, 2016


That error signifies a problem with the printhead tilt, you need to replace the Process motor camshaft pivot kit, part number 8560-Z2.
http://www.iteminconline.com/8560-z2_8560-z2-xerox-8560-process-motor-camshaft-kit.htm

Xerox Phaser ... | Answered on Sep 21, 2015


That error signifies that the flag is stuck in the black slot of the ink loader, replace the inkloader, part number 133K27710


http://www.iteminconline.com/itemdesc.asp?ic=133K27711&eq=&Tp=

Xerox Phaser ... | Answered on Jul 07, 2015


This is an electronics problem. The voltages are 20% off from expected values.

Try running the machine plugged directly into the wall, with no other equipment on the same circuit. This is how you should run this printer, whether this solves the problem or not.

Of course you may have bad parts, such as the Wave Amp Board 960K21180 or the Electronics Module 137E14020

Whit
Item, Inc

Xerox Phaser ... | Answered on Jun 17, 2015


19.003:48 is the error code 64663is the number of pages the unit has printed. the error indicates a power difference of +- 20% when trying to drive the printhead. The issue is the Electronics Module (System logic and power) or the Wave Amplifier (Printhead Controller). Both of the parts are fairly easy to replace. If it is the wave amp it is a somewhat affordable part.if it is the EM you should replace the printer. It isn't worth the fix.

Xerox Phaser ... | Answered on Jun 17, 2015


19.003:48 is the error code 33702 is the number of pages the unit has printed. the error indicates a power difference of +- 20% when trying to drive the printhead. The issue is the Electronics Module (System logic and power) or the Wave Amplifier (Printhead Controller). Both of the parts are fairly easy to replace. If it is the wave amp it is a somewhat affordable part.if it is the EM you should replace the printer. It isn't worth the fix.

Xerox Phaser ... | Answered on Jun 17, 2015


The printhead is stuck in the tilted position. Did you have a power outage or turn it off by unpuging it? Not hard to fix but you have to tear it down and rehome everything. sometimes if you turn it off and turn it back on it will find home on itself. But rehomeing it works every time. If you dont know how to do this call a service center.

Xerox Phaser ... | Answered on May 20, 2015


The Xerox support site indicates there is a paper jam to the printer, so you should check the paper tray, front and exit cover for any jammed paper then power off and back on the printer. Have a look here: http://www.support.xerox.com/support/phaser-8500-8550/support/enus.html?operatingSystem=win7x64&fileLanguage=en

Xerox Phaser ... | Answered on May 20, 2015

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