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One of the paper path sensors is damaged, or stuck. Take it to an Authorized Service Center, for two of the 4 paper sensors cannot be reached without disarming the unit.
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Could also be the carriage stuck. Try to activate the change-ink button, and see if the print heads move over. If they do, unplug the printer from the wall, and then see if you can move it gently across from right to left.
If it's hard to move, try a little (1 or 2 drops) sewing machine oil in the metal shaft, move heads back and forth a couple times, then plug in again.
check the wheels that pick it from the tray. If they feel smooth, try to put some tape on them and rip it back off. This cleans the wheels. Also try a new pack of paper and check if it\'s set to plain paper and not to heavier or coated paper
I have the accordion paper jam problem as well, almost all the printout got jammed. So I opened the back panel and unscrew 2 screws and take out the part with the small plastic roller and clean those. Then I also see a rubber roller on the ceiling of that area and cleaned and rubbed them with a damp cloth and rolled them several times. Now it's been 2 weeks of jam free printing! Back to being happy customer...
1. Turn the printer off and open the access cover. 2. Look for any obstructions in the paper path and remove them if necessary. (It is possible to move the carrier assembly with the power off.) 3. Turn the printer on, load some paper, and press the Form Feed button. 4. Watch the paper as it feeds through and try to determine where the jam is occurring. 5. Check to see if all the rollers are turning.
If all the rollers are turning, there may be something in the feed path that you can't see. Go to step 6. If not, there is probably a feed motor or a gear problem and the printer may require service. 6. If the paper is jamming under the carrier assembly, you may be able to fix it using the manual feed slot. 7. Turn the printer off. 8. Take a #10 envelope and feed it through the left side of the manual feed slot until it comes right through the printer to the back of the exit rollers. 9. Move it up and down first, and then slowly move it over to the right side. If something is stuck under the black guide plate, this may work it loose.
there is a small micro switch , when paper is loaded that switch
is activated, bent switch, paper shreds jamed in switch, will cause paper feed problem.
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