However, having said all that, the other problems you describe indicate a faulty mike.
Most shotgun mikes are only going to provide a mono output. In some cases there are two internal pick ups and the output would be stereo. A good example of this would be the Audio Technica AT822 which almost looks like two mikes joined together. I have a Sennheiser MKE300 and I modified the plug in order for the signal to be fed to both channels (double mono) I'm not familiar with your Sony mike and I would think that it would feed both channels, either as stereo or double mono, but perhaps it is not designed to do so. And being a hot shoe connection it wouldn't be possible to alter it until the editing stage. However, having said all that, the other problems you describe indicate a faulty mike. The low signal level indicates a lack of power to the mike, which in your case should be provided by the camera (unless there is a place for a battery in the mike, but I doubt it). I don't think it should be tinny either. I have had some issues with my Sennheiser picking up too much camera noise and handling noise but the audio of the subject is quite good. So, if you want a suggestion ... Take the Sony mike back - if you can. Buy a good quality shotgun (not the Sennheiser MKE300!) that has a standard plug on it (XLR or 3.5mm). Buy an external recording device (I use a minidisc and/or an Edirol R-1) This will give you greater control over mike placement and provide redundancy ( I recently recorded a wedding with a broken mike cable -I didn't find out until the editing stage that the camera hadn't recorded usable audio)
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5.1, stereo, mono, audio not recording. Static sound on playback. Reset does not solve issue.
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