20 Most Recent Xerox Phaser 8560DN Laser Printer - Page 2 Questions & Answers

Magenta melt plate is on but not dripping check to make sure there is ink in the hopper you may have a stuck ink stick

This indicates a Wiper/Media Drive Error. Look for spilled ink in the wiper belt teeth or channels. Make sure the wiper system is properly aligned. Is the Waste Tray overfilled? If none of these conditions exist, then replace parts in the following order: Media Drive Assembly Head Maintenance Clutch Exit Module

Only loading black ink and printing monochrome only is not an option on this machine. It must have color cubes installed to keep printhead purged and operating normally.

Printhead Reservoir Thermal Fault. 13,264.42 indicates the heater is too hot. Make sure the room temperature is within the printers operating range (not too hot in the room). Check that the printer is plugged directly into a wall outlet that is properly grounded (3 prong plug, not 2 prong with an adapter) Check the printhead connections and wiring. (Be sure to turn the printer off at least 30 minutes prior to touching the printhead area). If all of these things are ok, then the printhead needs replaced.

07,010.43 indicates the printhead is stuck in the tilted position, or is not able to tilt forward to the print position. This is a problem that I would recommend you have a Xerox Certified Technician check and repair. (This is not a do-it-yourself type of repair)

NOTE: Print a Configuration Page before resetting NVRAM. Pressand hold the [Up] arrow button on the Control Panel, and then press the[OK] button. This will automatically display the Service Tools menu onthe Display Screen.

1. Press the [OK] button.
2. Press the [Up] or [Down] arrow button to select [Reset NVRAM], and then press the [OK] button.
3. Pressthe [Up] or [Down] arrow button on the Control Panel to select[Troubleshooting] on the Display Screen, and then press the [OK]button.
4. Press the [Up] or [Down] arrow button to select [Service Tools], and then press the [OK] button.
5. Press the [Up] or [Down] arrow button to select [Reset NVRAM], and then press the [OK] button.
6. Press the [Up] or [Down] arrow button to select [Exit], and then press the [OK] button to return to the Main screen.

first power off your printer and then put off power cable and then go back to the printer you see the cabinet, open it then you see the ram, check that ram type and then buy a new ram insert it in a second slot you find the error is gone or give small print when ever you print with this printer

If the ink shapes are wrong on an 8560, it probably means that it was in the managed print version of Xerox - Someone was paying for prints, not for ink and the ink technically belonged to Xerox. Normal ink should fit fine and you should get your money back from the person who sold the ink (you will see the word "metered" on the box.

try cleaning the rubbers that turn the paper it should work try cleaning it with rubbing alcohol or nail polish

Don't believe any of the misinformation about Xerox 8560 , 8570 , 8870 inks not loading or being rejected at the at the ink loader gateway. There is a very simple solution to getting the printer to accept any and all ink no matter if it is from another region or starter pack. There is a plastic pin that pops up at the bottom of the ink loader when you begin to drop or place the ink down into it - you can easily circumvent this. If/When the pin pops up (or it just stays up), you us a small magnet and place it down the right side of the loader (move it back and forth until you find the sweetspot) and you will hear a loud click and the pin for that specific loader will release and drop down. Now here is the trick-before the pin pops up again, use your finger from your other hand to hold the pin down, then use your other hand (as the magnet is no longer needed because your holding the pin down) and grab the appropriate ink cube and quickly place it in the loader while pulling your finger out and slide it down the channel . The pin usually moves up very slowly giving enough time to do this-if it doesn't, just repeat the process. Or instead of using your finger to hold the pin down, get a pencil with eraser on the end or small spatula (something thin enough) so you can hold the pin down from within the channel-way. That way nothing(meaning your finger) will get in the way of putting the ink cube into the loading space. Never believe what the manufacturer tells you-I've been doing this with my 8570 and have no problems.