Xerox Phaser 8560DN Laser Printer - Answered Questions & Fixed issues

Have you tried using the jet substitution instead of cleaning every time. We used to do that till we had 5 or 6 weak jets then run the cleaning and if they have all recovered turn off the jet substitution..

Anonymous, Look very closely at the area of Jamming don't just rip out the paper without investigating where the edge of the paper has moved through the printer for your clues to solving the issue. Good luck.

Don't use old labels as I think the glue tends to seep out from the edges and get trapped, either in the IBT belt or in the fuser. Don't use none recommended as the temperature can also cause a problem with labels getting stuck inside. Good Luck.

8,035.42: The Media Drive stalled while moving the cap/wipe Up. Usual cause of these codes is a broken drive assembly or a broken mounting base of the motor or the wiper is stacked.

You are probably using "Media Sciences" ink sticks (Non-Xerox).

This means the printheads jets are clogged, and the printhead needs replacing.

Media Sciences released a defective lot of cyan ink sticks.

They are currently replacing printheads (at their cost) if you call them.

There is a bulletin from Xerox that helps to troubleshoot and identify the error. If you provide me your e-mail address I will send it to you. Please e-mail me at [email protected].

Sadly, Xerox says that this means "Power off the printer and contact support". Phaser 8560 Support Drivers However, there is something about "opening the pivot plate", it's Greek to me, but google it and see if you can't reset the brain in the printer and get it back to life without an expensive service call.

Power off the printer and wait about 10 minutes. Power back on and try to remove it when you hear a clicking sound during restart. If it is still stuck, there may be a broken cam or housing causing the tray to become stuck. If this is the case, a technician will need to be called for the repair.

www.support.xerox.com

Most likely the cyan ink is burnt. If the ink sticks are left unused (printing more black than color, this will happen. Print the test pages for PQ troubleshooting from the control panel and examine each print. Cyan will probably have very dark streaks down the page, magenta should look normal, and yellow also will have dark stripes. You need to replace this burnt ink, and the only way is to print. From within paint (or similar accessory in other OS) Create a full page of cyan, and print about 100 - 200 pages, or until the cyan starts to clear up. Yes it is a waste, but much cheaper than a print head, Do this for yellow as well.

Purge the heads, up to 10 time to clear missing jets, replacement may be nessasary.

www.support.xerox.com/support/colorqube-8570/support/engb.htm Launch phaserSmart on the support page on xerox.com

This error code is usually an issue with the print spooler service of the Windows OS on your PC. I would advise running the Microsoft Fixit tool

Magenta melt plate is on but not dripping check to make sure there is ink in the hopper you may have a stuck ink stick

This indicates a Wiper/Media Drive Error. Look for spilled ink in the wiper belt teeth or channels. Make sure the wiper system is properly aligned. Is the Waste Tray overfilled? If none of these conditions exist, then replace parts in the following order: Media Drive Assembly Head Maintenance Clutch Exit Module

Only loading black ink and printing monochrome only is not an option on this machine. It must have color cubes installed to keep printhead purged and operating normally.

Printhead Reservoir Thermal Fault. 13,264.42 indicates the heater is too hot. Make sure the room temperature is within the printers operating range (not too hot in the room). Check that the printer is plugged directly into a wall outlet that is properly grounded (3 prong plug, not 2 prong with an adapter) Check the printhead connections and wiring. (Be sure to turn the printer off at least 30 minutes prior to touching the printhead area). If all of these things are ok, then the printhead needs replaced.

07,010.43 indicates the printhead is stuck in the tilted position, or is not able to tilt forward to the print position. This is a problem that I would recommend you have a Xerox Certified Technician check and repair. (This is not a do-it-yourself type of repair)

NOTE: Print a Configuration Page before resetting NVRAM. Pressand hold the [Up] arrow button on the Control Panel, and then press the[OK] button. This will automatically display the Service Tools menu onthe Display Screen.

1. Press the [OK] button.
2. Press the [Up] or [Down] arrow button to select [Reset NVRAM], and then press the [OK] button.
3. Pressthe [Up] or [Down] arrow button on the Control Panel to select[Troubleshooting] on the Display Screen, and then press the [OK]button.
4. Press the [Up] or [Down] arrow button to select [Service Tools], and then press the [OK] button.
5. Press the [Up] or [Down] arrow button to select [Reset NVRAM], and then press the [OK] button.
6. Press the [Up] or [Down] arrow button to select [Exit], and then press the [OK] button to return to the Main screen.

first power off your printer and then put off power cable and then go back to the printer you see the cabinet, open it then you see the ram, check that ram type and then buy a new ram insert it in a second slot you find the error is gone or give small print when ever you print with this printer