20 Most Recent Plantronics Voyager 500A Deskphone Adapter for Voyager Series Bluetooth Headset [ Pla... Headset Questions & Answers


The Plantronics 500A base should be plugged into the handset receiver jack on the phone, not the headset jack. It could be that the headset needs to be re-paired to the base unit, or the lifter is worn out (if using one). If you manually remove the handset receiver from the phone, and you power on and activate the headset, does sound come through ? If so, it may be the lifter. Here is a link for the 510S / 500A user guide to troubleshoot, and also a link for the pairing instructions.

Plantronics Voyager 510S User's Guide

Plantronics Voyager 510S Pairing Guide

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Plantronics... | Answered on Dec 16, 2016


Make sure that the Plantronics 500A base inteli-sensor switch is set to the number one setting (should be set on the one line, not the two line setting, on the right side of the 500A base unit). Also if you are using an EHS (Electronic Hook Switch) instead of an HL10 Handset Lifter, that could be the issue as well. The only other thing is to check the user guide for the hearing aid and make sure that there is not an "auto answer" setting that may need to be turned off. Here is a link below for the 500A / 510S user guide.

Plantronics 500A/510S User's Guide

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Plantronics... | Answered on Dec 16, 2016


Have you tried:

http://plantronics.custhelp.com/cgi-bin/plantronics.cfg/php/enduser/std_adp.php?p_faqid=8165&p_created=1128461658
I was searching for this today and happened to find the above on the plantronics website. It definitely frustrated me till I found out about how to put the base in pairing mode.

Plantronics... | Answered on Dec 06, 2012


Yes contact a locksmith. They will in turn contact the safe support people that they use. They will give the locksmith a code to open your safe.

Plantronics... | Answered on Sep 14, 2012


Start by checking the connections on the base. Make sure the AC power adapter for the base is still plugged into the base and a wall outlet or power strip. If you are still not getting any lights, either the power cord or the base have gone out and will need to be replaced. If the headset is dropping the calls, try resetting the headset to the base.

Other things that could be causing the headset to drop the calls is that you are getting too far away from the base; if you move back in range, it should pick the call back up.

Also the battery could be dying in the headset and is no longer rechargeable. The battery is not replaceable in the headset. The headset will need to be replaced.

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Plantronics... | Answered on Nov 29, 2011


There are a couple of things you can try to resolve your issue. Unplug the AC power adapter from the bottom of the 500A base, if you can leave it unplugged overnight that would be the best. Plug it back in the next morning and repair the headset to the base. Before truing the headset on turn the base upside down, look at the slider switch A-D.This is how your caller hears you.
A is the quietest and D is the loudest. Most times it should be sitting on B or C. Now look at the back of the base and you will see 1-4. This is how you hear people. Most times it should be siting on 2-3. If you have the settings out of adjustment it could cause echoing in your headset or feedback for the person on the other end. I will include the link for user guide below.

Plantronics Voyager 510S User's Guide

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Plantronics... | Answered on Nov 29, 2011


It could be that the battery inside the headset is worn out, or the headset needs to be re-paired to the base unit, or the lifter is worn out. If you manually remove the handset receiver from the phone, and you power on and activate the headset, does sound come through ? If so, it may be the lifter. If not, it could be one of the other two scenarios. Here is a link for the 510S / 500A user guide to troubleshoot.

Voyager 510 User's Guide

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Plantronics... | Answered on Nov 23, 2011


Two things to remember. If you're connected through the handset jack, the handset (receiver) needs to be lifted off the phone to get a dial tone. Secondly, if you're connected through the headset jack, you may need to adjust the configuration dial (round dial on left-hand side of base) to make it work when the headset button on phone is pushed.

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Plantronics... | Answered on Nov 23, 2011


Unfortunately no. The phone ringer has to be a certain volume for the lifter microphone to pick up the ringing vibrations. If you put it to low, you will not be alerted to the incoming calls. When you're at your desk and can see the incoming calls, maybe then you can lower the telephone ringer volume for some relief.

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Plantronics... | Answered on Nov 23, 2011


You don't say if the headset is working or not, just that the light is not working. I would try a re set to see if that may help.

Plantronics Voyager Pro User's Guide

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Plantronics... | Answered on Nov 11, 2011


The attached link for the Plantronics 500A/510S should walk you
through the set-up process. Make sure the configuration dial is
correct (usually on #1).

Plantronics Voyager 510S User's Guide

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Plantronics... | Answered on Nov 11, 2011


I am putting the link for the user guide for the 500A amplifier below. Look at page 9 for Mute Button instructions. This should help you to determine whether your headset is muted or not.

Plantronics User's Guide

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Plantronics... | Answered on Nov 03, 2011


The HL10 handset lifer is what notifies your headset that you have an incoming call. If you are using the handset lifter and are not receiving the 3 short beeps in your ear piece there are a couple different things that could be going on.
1. The internal microphone could have gone out on the lifter. This microphone is what sends the signal to your headset that you have an incoming call. If the microphone is working you will hear 3 short beeps in your headset.
2. If the volume is too low on your telephone, the handset lifter will not notify the headset of an incoming call, so try turning the volume up on your phone and see if that takes care of the problem.
3. The HL10 handset lifter ships with a ring detector that has a 2.5mm jack on one end and a small round microphone on the other end. This ring detector is intended for phones that do not have the speaker located under the handset. You could try plugging this into the back of the lifter and setting the microphone next to where the lifter is mounted on your phone. This might help pick up the sound of the phones ring tone.

If you are manually lifting your handset out of the cradle and sitting it to the side instead of using a lifter, then you will not receive the 3 short beeps in your earpiece to notify you of an incoming call.

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Plantronics... | Answered on Nov 03, 2011


It could be that your mic is clogged up or dirty, or that you have a loose or broken wire. No way to know. If you try to clean the mic with a damp cloth, do not run it under water. Surgery drinks will leave crystals in the mic, which do not allow sound through. If it still won't work you may need to replace the headset.

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Plantronics... | Answered on Oct 31, 2011


Try leaving the 500A base unplugged (overnight if possible). Make sure your headset is charged, and then try the repairing mode. In a way this is resetting the base by letting all of the power drain out of it and starting fresh.

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Plantronics... | Answered on Oct 31, 2011


You want to make sure you have the approved Plantronics AC adapter, and it's plugged into a wall outlet, and connected securely to your base. If the lights don't come on like they should, carefully follow the compatibility and pairing instructions in the manual (see link below) and check to see how the base responds. If you're still having problems, then in the words of Doctor McCoy: "He's dead Jim."

Plantronics Voyager 510S User's Guide

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Plantronics... | Answered on Oct 31, 2011

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