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Plantronics Voyager 500A Deskphone Adapter for Voyager Series Bluetooth Headset [ Pla... Headset Questions & Answers
Have a 500 plantronics wireless
The Plantronics 500A base should be plugged into the handset receiver
jack on the phone, not the headset jack. It could be that the
headset needs to be re-paired to the base unit, or the lifter is worn
out (if using one). If you manually remove the handset receiver from
the phone, and
you power on and activate the headset, does sound come through ? If so,
it may be the lifter. Here is a link for the 510S / 500A user guide to
troubleshoot, and also a link for the pairing instructions.
Plantronics Voyager 510S User's GuidePlantronics Voyager 510S Pairing GuideGood luck from
Headsets Direct!
User has a iCom Bluetooth
Make sure that the Plantronics 500A base inteli-sensor switch is set to
the number one setting (should be set on the one line, not the two line
setting, on the right side of the 500A base unit). Also if you are
using an EHS (Electronic Hook Switch) instead of an HL10 Handset Lifter,
that could be the issue as well. The only other thing is to check the
user guide for the hearing aid and make sure that there is not an "auto
answer" setting that may need to be turned off. Here is a link below for the
500A / 510S user guide.
Plantronics 500A/510S User's GuideGood luck from
Headsets Direct!
Good afternoon, I´m trying to
Have you tried:
http://plantronics.custhelp.com/cgi-bin/plantronics.cfg/php/enduser/std_adp.php?p_faqid=8165&p_created=1128461658
I was searching for this today and happened to find the above on the plantronics website. It definitely frustrated me till I found out about how to put the base in pairing mode.
I have a question my name is gloria it is
Start by checking the connections on the base. Make sure the AC power
adapter for the base is still plugged into the base and a wall outlet or
power strip. If you are still not getting any lights, either the power
cord or the base have gone out and will need to be replaced. If the
headset is dropping the calls, try resetting the headset to the base.Other things
that could be causing the headset to drop the calls is that you are
getting too far away from the base; if you move back in range, it should
pick the call back up. Also the battery could be dying in the headset and is
no longer rechargeable. The battery is not replaceable in the headset.
The headset will need to be replaced.Good luck from
Headsets Direct!
I'm getting a hissing sound
There are a couple of things you can try to resolve your issue. Unplug
the AC power adapter from the bottom of the 500A base, if you can leave
it unplugged overnight that would be the best. Plug it back in the next
morning and repair the headset to the base. Before truing the headset on
turn the base upside down, look at the slider switch A-D.This is how
your caller hears you.
A is the quietest and D is the loudest. Most times it should be sitting
on B or C. Now look at the back of the base and you will see 1-4. This
is how you hear people. Most times it should be siting on 2-3. If you
have the settings out of adjustment it could cause echoing in your
headset or feedback for the person on the other end. I will include the
link for user guide below.
Plantronics Voyager 510S User's GuideGood luck from
Headsets Direct!
PHONE WILL NOT LIFT OFF HOOK EITHER WHEN YOU
It could be that the battery inside the headset is worn out, or the
headset needs to be re-paired to the base unit, or the lifter is worn
out. If you manually remove the handset receiver from the phone, and
you power on and activate the headset, does sound come through ? If so,
it may be the lifter. If not, it could be one of the other two
scenarios. Here is a link for the 510S / 500A user guide to
troubleshoot.
Voyager 510 User's GuideGood luck from
Headsets Direct!
Everytime i hit the blue button on the desk set i
Two things to remember. If you're connected through the handset jack,
the handset (receiver) needs to be lifted off the phone to get a dial
tone. Secondly, if you're connected through the headset jack, you may
need to adjust the configuration dial (round dial on left-hand side of
base) to make it work when the headset button on phone is pushed.Good luck from
Headsets Direct!
I use the handset lifter for the phone I have
Unfortunately no. The phone ringer has to be a certain volume for the
lifter microphone to pick up the ringing vibrations. If you put it to
low, you will not be alerted to the incoming calls. When you're at your
desk and can see the incoming calls, maybe then you can lower the
telephone ringer volume for some relief.Good luck from
Headsets Direct!
Cannot hear phone ringing in
The HL10 handset lifer is what notifies your headset that
you have an incoming call. If you are using the handset lifter and are not receiving the 3 short beeps in your ear piece there are a couple
different things that could be going on.
1.
The internal microphone could have gone out on
the lifter. This microphone is what sends the signal to your headset that you
have an incoming call. If the microphone is working you will hear 3 short beeps
in your headset.
2.
If the
volume is too low on your telephone, the handset lifter will not notify the
headset of an incoming call, so try turning the volume up on your phone and see
if that takes care of the problem.
3.
The HL10
handset lifter ships with a ring detector that has a 2.5mm jack on one end and
a small round microphone on the other end. This ring detector is intended for
phones that do not have the speaker located under the handset. You could try
plugging this into the back of the lifter and setting the microphone next to
where the lifter is mounted on your phone. This might help pick up the
sound of the phones ring tone.
If you are manually
lifting your handset out of the cradle and sitting it to the side instead of
using a lifter, then you will not receive the 3 short beeps in your earpiece to
notify you of an incoming call.
Good luck from Headsets Direct!
Most people I try to talk to using the bluetooth
It could be that your mic is clogged up or dirty, or that you have a
loose or broken wire. No way to know. If you try to clean the mic with a
damp cloth, do not run it under water. Surgery drinks will leave
crystals in the mic, which do not allow sound through. If it still won't
work you may need to replace the headset.Good luck from
Headsets Direct!
The base on 500a will
Try leaving the 500A base unplugged (overnight if possible). Make sure
your headset is charged, and then try the repairing mode. In a way this
is resetting the base by letting all of the power drain out of it and
starting fresh.Good luck from
Headsets Direct!
Base unit won't work.
You want to make sure you have the approved Plantronics AC adapter, and
it's plugged into a wall outlet, and connected securely to your base. If
the lights don't come on like they should, carefully follow the
compatibility and pairing instructions in the manual (see link below) and check
to see how the base responds. If you're still having problems, then in
the words of Doctor McCoy: "He's dead Jim."
Plantronics Voyager 510S User's GuideGood luck from
Headsets Direct!
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